Katrina Allen
Coffeyville
Summary
Versatile and results-driven professional with experience at City of Coffeyville, adept in stress tolerance and decision-making. Excelled in roles requiring exceptional customer service and staff management, significantly enhancing operational efficiency. Proven track record in implementing food safety measures and optimizing dispatch procedures, contributing to improved service delivery and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Dispatcher
City of Coffeyville
12.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Head Cook
Windsor Place Nursing Center
06.2010 - 10.2024
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Monitored food preparation processes to maintain consistent taste, texture, and presentation of dishes.
- Adhered to strict dietary restrictions when creating customized meal options for guests with allergies or preferences.
- Reduced food waste by implementing inventory management systems and optimizing ingredient usage.
- Developed new menu items for increased customer satisfaction and repeat business.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Created visually appealing plate presentations to enhance the overall dining experience for guests.
- Successfully managed special events catering, coordinating with clients to develop custom menus tailored to specific needs.
Secretary
C.A.S Non Profit Organization
01.2001 - 01.2007
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
Education
High School Diploma -
New Testament Christian Academy
Carnation, WA06-1991
Skills
- Customer service
- Meal preparation
- Office administration
- Data entry
- Organization
- Decision-making
- Food preparation
- Food storage
- Keyboarding skills
- Active listening
- Recipe development
- Appointment scheduling
- Attention to detail
- Dispatch software
- Document preparation
- Food safety
- Stress tolerance
- Calendar management
- Time management
- Dispatching procedures
- Multi-line phone systems
- Problem-solving
- Customer relations
- Staff management
Timeline
Dispatcher
City of Coffeyville
12.2024 - Current
Head Cook
Windsor Place Nursing Center
06.2010 - 10.2024
Secretary
C.A.S Non Profit Organization
01.2001 - 01.2007
High School Diploma -
New Testament Christian Academy
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