Katrina Anderson
Arvada,CO
Summary
Diligent customer service representative with a solid background in providing exceptional customer service. Demonstrates effective resolution of customer inquiries and consistently maintains high satisfaction rates. Utilizes strong communication and problem-solving abilities to enhance the overall customer experience. Proven track record of efficiently addressing customer needs and ensuring their utmost satisfaction.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
25
25
years of professional experience
Work History
Patient Service Representative
Addison Group for SCL Health
12.2021 - 05.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinics.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used EPIC to schedule appointments.
- Triaged patient calls and escalated to Nursing Specialist if warranted.
Customer Service Representative
BRADY INDUSTRIES INC.
04.2021 - 11.2021
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Maintained the cash drawer, counting and performing opening and closing procedures
- Scheduled service calls for techs to go perform routine maintenance and repairs in the fieldWork closely with purchasing to order parts necessary for repairs
- Handled all incoming customers into the office/warehouse
- Answered phones and took orders from customers and processed online orders
- Processed cash and credit card payments, as well as the weekly deposits
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
CUSTOMER SOLUTIONS GROUP INC.
09.2019 - 02.2020
- Assessed customer needs and upsold products and services to maximize photo book sales
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered high level of service and support to each customer, paving way for future business
- Took 80 calls per day
Supervisor - Membership and Premium Accounting
WILLIS OF CO /HRH / URMAN COMPANY
10.2008 - 08.2014
- Trained all new employees in proper entry of members and reconciling billings
- Directed, and was responsible for creating and presenting the monthly utilization reports
- Tracked medical reimbursement monthly and yearly for the Trust
- Performed monthly audits of billing statements and account reconciliations
- Automated the yearly rate increase sheets
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Membership & Premium Accounting Representative
WILLIS OF CO / HRH / URMAN COMPANY
02.1997 - 10.2008
- Reconciled monthly billings by person with premiums paid
- Responsible for multiple accounts with monthly billing of over $1M
- Reconciled monthly bank statements
- Provided Customer Service to Account Managers with regard to their monthly billing statements
- Created all monthly spreadsheets adopted by the department
- Automated the monthly utilization reports
- Contributed to the implementation of a new accounting system, streamlining operations and increasing productivity levels across the department.
Education
OTERO JUNIOR COLLEGE
La Junta, COCertificate - Business Administration
PLATTE COLLEGE
Aurora, CO05-1989
Skills
- Crisis Intervention
- Critical Thinking
- Patient confidentiality
- Customer service excellence
- Multitasking Abilities
- Problem-solving abilities
- Adaptive team player
- Positive and professional
Timeline
Patient Service Representative
Addison Group for SCL Health
12.2021 - 05.2022
Customer Service Representative
BRADY INDUSTRIES INC.
04.2021 - 11.2021
Customer Service Representative
CUSTOMER SOLUTIONS GROUP INC.
09.2019 - 02.2020
Supervisor - Membership and Premium Accounting
WILLIS OF CO /HRH / URMAN COMPANY
10.2008 - 08.2014
Membership & Premium Accounting Representative
WILLIS OF CO / HRH / URMAN COMPANY
02.1997 - 10.2008
OTERO JUNIOR COLLEGE
Certificate - Business Administration
PLATTE COLLEGE
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