Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LANGUAGES
Timeline
INTERESTS
Generic
Katrina Ayala

Katrina Ayala

Winchester,VA

Summary

Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Director of Operations

The Red Fox Inn & Tavern
07.2021 - 07.2025
  • Streamlined operational processes, enhancing efficiency across multiple departments.
  • Mentored staff, fostering a culture of continuous improvement and accountability.
  • Collaborated with senior management to align operations with organizational goals.
  • Implemented cost-saving measures that improved overall departmental budgets and resources.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Achieved team goals through formalized training plans, coaching, and performance management.

Bartender

Piccadilly's Public House
08.2016 - 03.2021
  • Company Overview: Piccadilly's has been serving the Winchester area for 20+ years with fine food, beverage, and keeping its position as the largest bar in the city.
  • Exceeding guest needs and requests while maintaining a stocked, orderly, and fine tuned bar and restaurant in high stress environment.
  • Achievements/Tasks
  • Managed inventory levels, ensuring availability of high-demand products and minimizing waste.
  • Created signature cocktails, enhancing customer satisfaction and driving repeat business.
  • Trained new staff on drink preparation, service standards, and POS system operation.
  • Maintained cleanliness and organization of bar area, promoting a welcoming atmosphere for patrons.

Sales Associate

Victoria's Secret
01.2015 - 08.2016
  • Worked closely with customers in making sure everyone was satisfied and comfortable with purchase and sizing. Maintained an orderly and stocked store while multitasking cashier and floor responsibilities.
  • Achievements/Tasks
  • Contact: Edwin Miller – 540.335.6657

Restaurant Manager

Joe's Steakhouse
11.2012 - 12.2015
  • Company Overview: Fine dining restaurant and bar in historic Woodstock, VA.
  • Hired as a server, while still in school, learned and achieved exceptional fine dining and service skills. Advanced as lead server and was promoted to Restaurant manager within a year. Raised restaurant sales with team trained under myself by 10% before deciding to move into a bigger city and resigning.
  • Achievements/Tasks
  • Contact: Ashley Smith – 540.335.7777

Education

College Classes - Health Sciences

Lord Fairfax CC
Middletown, VA
05.2017

High School - General Education, Spanish, Advanced Diploma

Central High School
Woodstock, VA
05.2013

Skills

  • Communication
  • Tech Savvy
  • Computers
  • Personable
  • Strong leader
  • Operational efficiency
  • Strategic planning
  • Team leadership

Accomplishments

  • Studied and graduated art of Ballet (08/2000 – 05/2013)

Certification

  • ServeSafe, - [2009-2025]
  • Cicerone Certification - [2016-2025]
  • Sommelier Introduction Class - [2024-2025]
  • ABC Management Training - [2023-2025]

LANGUAGES

Spanish
Limited Working Proficiency

Timeline

Director of Operations

The Red Fox Inn & Tavern
07.2021 - 07.2025

Bartender

Piccadilly's Public House
08.2016 - 03.2021

Sales Associate

Victoria's Secret
01.2015 - 08.2016

Restaurant Manager

Joe's Steakhouse
11.2012 - 12.2015

High School - General Education, Spanish, Advanced Diploma

Central High School

College Classes - Health Sciences

Lord Fairfax CC

INTERESTS

Dance, Nature, Hiking, My border collie, My family, Religion, Progression

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