Katrina Bailey
Chesapeake,Virginia
Summary
Dependable employee, applies excellent relationship-building, communication and project management skills to garner attention for important work, transition, and family life concerns. Talented leader experienced in managing needs and times of hardship; optimal public speaking skills. Leverages abilities to affect key changes in areas of responsibility for maximum productivity based on customer and team feedback. Experienced with MS Office; reliable; tactful manner in interactions with others; reacts well under pressure; accepts responsibility for own actions; follows through on commitments and meets deadlines. Seeking full-time position with Fleet and Family Support Center. Offering excellent communication and good judgment.
Overview
25
25
years of professional experience
Work History
Volunteer
Peninsula Agency On Aging
Newport News, VA
07.2022 - Current
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Acted as mandatory reporter of abuse.
- Described procedures, requirements and benefits to clients and interested parties.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
U.S. Navy IT
DFAS
Cleveland, Ohio
09.2001 - Current
- Attended over 50,000 hours of meetings, conferences and training courses to advance professional knowledge.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Oversaw and motivated team of 30 employees in workplace to increase efficiency by 98%.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Modified and directed project plans to meet organizational needs.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Fostered relationships with vendors to promote positive working relationships.
- Drove team success through shared vision and recognition of quality performance.
- Identified, reviewed and applied policies and procedures.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Identified individual employee's unique work styles and adapted management methods.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
- Implemented "lessons learned" documentation and strategies to improve processes, systems and behavior.
Multicultural Heritage Committee President
U.S. Navy Active Duty
Jacksonville, FL
10.2020 - 10.2021
- Facilitated committee membership elections.
- Proposed call and meeting agenda items to committee members
- Communicated with project staff to coordinate committee-related activities.
- Coordinated, generated or created documents to distribute to committee.
- Led and motivated 78 staff members to achieve efficient and educational cultural observances.
- Implemented Multi-Cultural Heritage Committee team plans, clarified roles of members and introduced new ideas to raise awareness and improve diversity.
- Coordinated and implemented effective training for over 1200 Sailors and Marines to improve collusion across the branches of service.
Sexual Assault Victim Advocate
Department Of Defense - Navy
Naples, Italy
11.2012 - 11.2015
- Supported victims, family members and witnesses through law enforcement, healthcare, and social services.
- Attended interagency meetings and networked to create community partnerships.
- Collected statistical data and updated documentation to maintain client records.
- Spearheaded awareness through public speaking to community and business groups.
- Counseled individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
- Wrote reports on clients and maintained required paperwork.
- Referred clients to other specialists, institutions or support services as necessary.
- Leverages excellent oral and written communication skills to interact professionally with staff and clients.
Education
Master of Science - Human Services
Argosy University
Orange, CA08.2018
Bachelor of Science - Psychology
University of Maryland - University College
Hyattsville, MD12.2016
Skills
- Community Service
- Computer Skills
- Adaptability and Dependability
- Material Handling
- MS Office
- Verbal and Written Communication
Timeline
Volunteer
Peninsula Agency On Aging
07.2022 - Current
Multicultural Heritage Committee President
U.S. Navy Active Duty
10.2020 - 10.2021
Sexual Assault Victim Advocate
Department Of Defense - Navy
11.2012 - 11.2015
U.S. Navy IT
DFAS
09.2001 - Current
Master of Science - Human Services
Argosy University
Bachelor of Science - Psychology
University of Maryland - University College
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