Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina Bailey

Summary

  • Reliable Personal Assistant experienced in providing comprehensive physical and emotional care to individuals.
  • Friendly individual provides assistance with daily activities. Enjoys working with people and offers great organizational and interpersonal skills.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
  • Willingness to take on added responsibilities to meet team goals.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Personal Assistant position.
  • Ready to help team achieve company goals. Reliable assistant serving unique client needs through clear communication and coordinated support functions.
  • Consistently follows safety guidelines for lifting, exercise and transportation to avoid client injury or discomfort.
  • Honors spirit of empathy and respect to maintain open dialogue and trust.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Delivery Driver

Spark
01.2021 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Protected people and equipment from hazardous materials by using correct procedures.

Package Handler

Nike Warehouse
04.2021 - 11.2022
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Communicated regularly with supervisors to provide information on delays and issues with shipments.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Maintained accurate records of incoming and outgoing packages and shipments for future reference.
  • Monitored and tracked shipment progress to confirm on-time delivery.
  • Built strong relationships with customers and vendors through excellent customer service.
  • Maintained clean, orderly work environment free of hazards.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Helped train new employees in safe practices and warehouse procedures.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Operated equipment while observing standard safety procedures.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Assembled pallets and crates for secure transportation of materials.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Managed warehouse operations and verified proper shipment procedures.
  • Strapped items down over protective padding to secure throughout transportation.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Moved furniture and boxes using utility dolly and truck ramp.

Cashier

Home Depot
01.2021 - 02.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Upsold additional products and services to customers, increasing revenue.
  • Tallied cash drawer at beginning and end of each work shift.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Lifted up to 80 pounds at once and used forklift to move heavier loads.
  • Identified and resolved discrepancies and errors in customer accounts.

Production Assembler

Oakley, Inc
01.2020 - 02.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Operated production machinery safely to reduce workplace accidents.
  • Package finished products and prepare them for shipment.
  • Determine work assignments and procedures.
  • Review work orders and blueprints to ensure work is performed according to specifications.
  • Reviewed and verified all work was in compliance with sales orders and customer requirements.
  • Inspected equipment and conducted basic repairs to keep machinery operational.
  • Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
  • Performed minor maintenance on equipment to keep tools operational and detailed repair work in reports.
  • Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
  • Assembled parts correctly according to specifications, reducing quality issues.
  • Collaborated with team members to promptly complete tasks and maintain consistent workflows.
  • Completed tasks on time to meet quality and safety standards.
  • Assembled production parts with high degree of accuracy and precision using hand and power tools.
  • Followed safety protocols to maintain safe working environment.
  • Trained new assembly personnel on proper use of equipment.
  • Inspected completed products to encourage quality and adherence to company standards.
  • Provide assistance in the production of wiring assemblies.
  • Perform quality checks on products and parts.
  • Complete production reports to communicate team production
    level to management.
  • Maintain production equipment and machinery.
  • Operate machinery and heavy equipment, such as forklifts.
  • Recognized and reported defective material and equipment to shift supervisor.

Detox Technician/RN

New Life Treatment Center
06.2016 - 07.2018
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Charted on each patient daily.
  • Took and monitored vital signs, administered medications, and managed patient behavior.
  • Maintained patient records, documenting changes in patient condition.
  • Dispense medication
  • 15/30 minute rounds
  • Drive clients to attend AA/NA meetings
  • Run wellness groups
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Participated in patient education, helping to reinforce concepts and treatment plans.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Administered patient medications and tracked dosages.
  • Assisted with medication administration and counting and pouring medications.
  • Organized recreational activities to assist in patient recovery.
  • Treated clients and families with respect and dignity.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Counseled and mentored clients on substance use and life choices.
  • Developed individualized treatment plans for patients in collaboration with mental health professionals.
  • Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.

Cashier

AutoZone
05.2015 - 03.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Checked personal identifications during alcohol and tobacco sales.

Education

MBA - Criminology

Saddleback College
Mission Viejo, CA
04.2030

MBA - Crime Scene Investigator

Liberty University
Lynchburg, VA
03.2028

High School Diploma -

Katella High
Anaheim, CA
06.2009

Skills

  • Map Reading Skills
  • Safe Driver Training
  • Pallet Jack Operation
  • Route Management
  • Vehicle Systems
  • GPS and Route Planning
  • Knowledge of State Roads and Highways
  • Route Logs
  • Customer Service
  • Order Picking and Processing
  • Vehicle Inspection
  • Shipping and Packaging
  • Time Management
  • Heavy Hauling
  • Loading and Unloading
  • Database Management
  • Local Delivery
  • Shopping Orders
  • Sales Quota Achievement
  • Retail Logistics
  • Equipment Monitoring
  • Auto Delivery
  • Materials Transport
  • Trip Planning
  • Attention to Detail
  • Delivery Schedule Development
  • Verbal and Written Communication
  • Excellent Sense of Direction
  • Client Relationship Management
  • Logistics Knowledge
  • Advanced Planning
  • Sales Strategy Development
  • Customer Response
  • Xora Software Knowledge
  • Inventory and Stocking
  • Responsible Driver
  • Teamwork and Collaboration
  • Customer Relationships
  • Order Adjustments
  • Sales and Promotions
  • Strong Working Relationships
  • Contactless Deliveries
  • Basic Math Skills
  • Merchandise Replacements
  • Communication and Interpersonal Skills
  • Dependability and Honesty
  • Fluent in English
  • Ability to Lift 50 Pounds
  • Valid Vehicle Insurance and Registration
  • Sell Products
  • Refund Processing
  • Efficiency and Time Management
  • Work Order Management
  • Documentation
  • Safety

Timeline

Package Handler

Nike Warehouse
04.2021 - 11.2022

Delivery Driver

Spark
01.2021 - Current

Cashier

Home Depot
01.2021 - 02.2022

Production Assembler

Oakley, Inc
01.2020 - 02.2021

Detox Technician/RN

New Life Treatment Center
06.2016 - 07.2018

Cashier

AutoZone
05.2015 - 03.2017

MBA - Criminology

Saddleback College

MBA - Crime Scene Investigator

Liberty University

High School Diploma -

Katella High

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Katrina Bailey