Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Katrina Bailey

Jamaica,USA

Summary

To gain and expand my experience, grow and learn in a challenging field Resourceful Office Manager with many years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.

Overview

18
18
years of professional experience

Work History

Patient Service Representative

CityMD Urgent Care Center
Lynbrook, NY
11.2024 - Current
  • Maintained accurate records of services provided during each visit or procedure.
  • Sorted and distributed incoming mail daily.
  • Answered incoming calls in a professional manner.
  • Provided customer service by answering patient questions and addressing concerns.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Inputted patient demographic data into electronic health record system.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Scanned documents into electronic health record system as needed.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.

Office Manager/Teachers Aide/Kitchen Aide

Middleton’s Early Learning Center
Laurelton, USA
06.2013 - 11.2024
  • Assist Head teacher in the classroom
  • Performs various duties throughout the school
  • Managing children’s files and paperwork
  • Works with children ages 2-5 years
  • Prepared meals
  • Payroll

Cashier

Toys R Us
L.I.C Queens, USA
09.2014 - 12.2014

Receptionist/Hair stylist

Salon Niquel
Forest Hills, USA
07.2012 - 11.2012
  • Answered phones, made appointments
  • Gave potential clients information about services and products available
  • Sold hair and products for the salon

Teachers Assistant

Basic’s Primary School and Daycare
Chesapeake, USA
10.2007 - 03.2009
  • Worked with children 2-5 years of age
  • Worked alongside head teacher ensuring the safety and well being of the children
  • Worked in the kitchen when needed

Education

Liberty University -

Liberty University
Lynchburg, VA
10.2024

Laguardia Community College -

Laguardia Community College
L.I.C, NY
01.2020

Highschool Equivalency Diploma -

Queens EOC
Jamaica, NY
04.2015

Diploma -

Hair Design Institute
New York, NY
04.2012

Skills

  • Positive people skills
  • Multi-tasker
  • Fast learner
  • Takes great direction
  • Team Supervision
  • Administrative Support
  • Customer Service
  • Data Entry
  • Payroll Processing
  • Office Administration

References

Available upon request

Timeline

Patient Service Representative

CityMD Urgent Care Center
11.2024 - Current

Cashier

Toys R Us
09.2014 - 12.2014

Office Manager/Teachers Aide/Kitchen Aide

Middleton’s Early Learning Center
06.2013 - 11.2024

Receptionist/Hair stylist

Salon Niquel
07.2012 - 11.2012

Teachers Assistant

Basic’s Primary School and Daycare
10.2007 - 03.2009

Liberty University -

Liberty University

Laguardia Community College -

Laguardia Community College

Highschool Equivalency Diploma -

Queens EOC

Diploma -

Hair Design Institute

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