Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Ability to effectively interact with populations of patients and customers with an understanding of their needs for self respect and dignity. Well-versed in incoming call management and patient database updates demonstrated over 13+ years of related experience. Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills. Takes accountability, uses initiative, posses critical thinking skills, uses good judgement, seeks guidance as needed.
Overview
18
18
years of professional experience
1
1
Certification
Work History
UNIT SECRETARY
HACKENSACK MERIDIAN HEALTH, JERSEY SHORE HOSPITAL
01.2022 - Current
Transcribes and transmits doctor's orders to appropriate areas under supervision of a registered nurse
Confers with the charge nurse and/or nurse assigned to patient, regarding scheduling patient activities and tests
Consistently follows up on written and oral instructions; promptly reports matters requiring immediate nursing intervention
Performs clerical functions for physicians within the Unit Secretary's sphere of responsibility
Prepares and keeps current census sheet, TPR logs, acuity sheets, transportation log, dietary requisitions and other forms, and delivers them to the proper department as necessary
Compiles new charts, maintains current charts, and enters patient information on the charts and computers
Replenishes charts with MD order sheets, progress notes, consult sheets, and other sheets as necessary making sure that all sheets have patient identification stickers
Places telemetry sticker in progress notes for all patients on telemetry on a daily basis
Assisting patients when they arrive at the department for care
Fielding phone calls to the unit
Scheduling appointments with the healthcare providers within the unit
Maintaining, filing and organizing patient records
Working with other departments to coordinate care services
Handling billing and accepting payments
Managing office and medical supplies for the department
Reviewing and verifying health insurance.
CONSTRUCTION PURCHASING ADMINISTRATOR
EDGEWOOD PROPERTIES
01.2021 - Current
Primary contact for project managers and superintendents: Oversee daily responsibilities which include monitoring purchasing operations, coordinating scope of work for (8) trades, receiving/processing purchase orders, negotiating vendor contracts, and improving product functions in support of the Purchasing Manager
Proactively research, identify and select vendors
Evaluate vendor performance, discuss supply pricing, negotiate agreements, evaluate suppliers, products, and services, and ensure cost-efficient purchases
Handle invoices, track payments, resolve subcontractor billing issues, and process payroll, within a fast-paced work environment
Deliver support to 4 departments simultaneously, while supporting fieldwork and land development projects and managing all facets of purchase management
Cultivate robust strategies for 8 projects, through data review of quarterly and annual data to forecast future purchasing requirements.
CERTIFIED MEDICAL ASSISTANT & SCRIBE
HACKENSACK MERIDIAN HEALTH, YOUNAN CARDIOLOGY
01.2018 - 01.2021
Interpreted and explained physician-directed instructions in a simplified manner for diverse patients and families while accurately addressing inquiries and maintaining patient confidentiality
Mentored and coached certified medical assistants and spearheaded onboarding initiatives while training new personnel on practice operations best practices, patient care delivery, lab testing, and sterilizing medical instruments
Supported the Office Manager with updating scheduling policies and procedures, minimizing patient wait time by 70%, managed overbookings, improved patient experience, and elevated staff efficiency, effectiveness, and productivity by 80% in 6 months
Directed 10 personnel, managed a 6-physician-processed payroll, and oversaw weekly/monthly schedules
Formulated a detailed database, including electronic health records, patient notes, reports, and laboratory results.
CARDIAC TECHNICIAN & OFFICE MANAGER
CAREPOINT HEALTH, BMC
01.2014 - 01.2018
Accurately performed electrocardiography (EKG) examinations, assisting cardiologists in administering 50+ stress tests per week while focusing on delivering outstanding healthcare services and ensuring patient safety
Led office operations, directing a team of (7) while submitting payroll, resolving billing system issues, controlling inventory, managing invoices, devising budget variance reports, and performing compliance audits
Led human resources tasks, including posting open positions, reviewing applications, conducting interviews, on-/off-boarding employees, providing OSHA/HIPAA training, and conducting annual performance appraisals.
PROPERTY MANAGER
URBAN BUILDING EVALUATIONS
01.2010 - 01.2012
Monitored property portfolio for condominium associations within Middlesex County, involving shared areas of HOA while maintaining grounds and facilities; managing bids and annual renewals; and supporting board approvals
Employed community engagement best practices, maintaining HOA standards, ensuring zero violations, and utilizing conflict resolution best practices to achieve mutually beneficial outcomes and meet stakeholder expectations
Oversaw fund management responsibilities, processing dues/payments for homeowner associations and residents.
STUDIO ADMINISTRATOR
SONY BMG MUSIC ENTERTAINMENT
01.2006 - 01.2007
Collaborated with the Studio Engineer as a liaison between artists, operations team, and upper management while overseeing studio engagement booking, scheduling, event management, and strategy development activities
Coordinated with music producers, encompassing R&B and Gospel, as well as various high-profile actors and artists while ensuring customer success and overall satisfaction involving a seamless studio experience
Strengthened artist relationships by completing ad hoc projects, initiatives, and tasks with accuracy and excellence.
Education
Bachelor of Arts - Health Services Administration
Strayer University
Washington, DC
05.2025
High School Diploma -
Sayreville War Memorial High School
Parlin, NJ
06.2001
Skills
Entertainment
Stakeholder Engagement
Project Coordination
Client Relationship Management (CRM)
Vendor Relations
Capital & Expense Budget Management
Inventory Control
Office Administration
Operations Management
Strong interpersonal and communication skills
Comfort with technology, including patient records software
Basic understanding of medical terminology
Attention to detail and time management skills
Problem-solving and critical thinking skills
Ability to protect patient privacy and comply with HIPAA regulations
Received "Employee of The Year" award based on performance, achievements, professionalism, dedication to excellence, and notable contributions towards the organization.
Completed all projects ahead of schedule which resulted in a reduction in the cost of $250K
Technology Proficiency
MICROSOFT OFFICE SUITE: WORD, EXCEL, POWERPOINT
GOOGLE SUITE
BILLING MANAGEMENT SYSTEMS
EPIC
PEOPLESOFT
NEXTGEN, ELECTRONIC MEDICAL RECORDS
Timeline
UNIT SECRETARY
HACKENSACK MERIDIAN HEALTH, JERSEY SHORE HOSPITAL
01.2022 - Current
CONSTRUCTION PURCHASING ADMINISTRATOR
EDGEWOOD PROPERTIES
01.2021 - Current
CERTIFIED MEDICAL ASSISTANT & SCRIBE
HACKENSACK MERIDIAN HEALTH, YOUNAN CARDIOLOGY
01.2018 - 01.2021
CARDIAC TECHNICIAN & OFFICE MANAGER
CAREPOINT HEALTH, BMC
01.2014 - 01.2018
PROPERTY MANAGER
URBAN BUILDING EVALUATIONS
01.2010 - 01.2012
STUDIO ADMINISTRATOR
SONY BMG MUSIC ENTERTAINMENT
01.2006 - 01.2007
Bachelor of Arts - Health Services Administration
Strayer University
High School Diploma -
Sayreville War Memorial High School
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