Katrina Benjamin
Lake Isabella,CA
Summary
Results-oriented Customer Service Professional with extensive experience at Delta Air Lines, specializing in complex inquiry resolution and client satisfaction enhancement. Proven problem-solving skills and effective time management in high-pressure environments. Strong collaborator focused on operational efficiency and continuous improvement.
Overview
34
34
years of professional experience
Work History
Stay at Home Mom
Self
12.2013 - Current
- Enhanced personal accountability through self-motivation and strong responsibility.
- Thrived in fast-paced environments, delivering results under pressure.
- Fostered effective teamwork while also excelling in independent tasks.
- Adapted quickly to new situations, demonstrating strong learning capabilities.
- Committed to continuous improvement and passionate about skill enhancement.
- Streamlined task management to consistently meet deadlines and project goals.
Customer Service Representative
Delta Air Lines, Inc / Northwest Airlines, Inc
06.1995 - 11.2013
- Increased customer loyalty through effective resolution of inquiries and concerns.
- Ensured seamless travel experiences by managing complex itineraries for passengers.
- Streamlined service processes in collaboration with team members, boosting operational efficiency.
- Trained new staff on customer service protocols, enhancing team knowledge and performance.
- Maintained professionalism under pressure, effectively managing high-stress situations and conflicts.
- Resolved customer complaints with empathy, fostering loyalty and encouraging repeat business.
Cashier /Retail Sales Associate
Big 5 Sporting Goods
03.1992 - 06.1995
- Achieved efficient transaction processing using POS systems for customer satisfaction.
- Resolved customer inquiries about products and payment options effectively and promptly.
- Maintained cash drawer accuracy, ensuring balance at shift end consistently.
- Trained new cashiers on operational procedures and enhanced customer service standards.
- Addressed customer complaints swiftly, positively impacting store reputation and trust.
- Supported customers with returns and refunds, resolving issues to enhance satisfaction.
Education
No Degree - Medical Terminology / Transcription
Cosumnes River College
Sacramento, CANo Degree - Business Administration
Strayer University
Memphis, TNNo Degree - Sports Medicine
Glendale Community College
Glendale, California, CANo Degree - Visual Development / 3D Animation
Academy of Art University
San Francisco, CA06-2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
Timeline
Stay at Home Mom
Self
12.2013 - Current
Customer Service Representative
Delta Air Lines, Inc / Northwest Airlines, Inc
06.1995 - 11.2013
Cashier /Retail Sales Associate
Big 5 Sporting Goods
03.1992 - 06.1995
No Degree - Medical Terminology / Transcription
Cosumnes River College
No Degree - Business Administration
Strayer University
No Degree - Sports Medicine
Glendale Community College
No Degree - Visual Development / 3D Animation
Academy of Art University