Photoshop
Katrina Bennick
Rochester,MN
Summary
I am a highly motivated team player who values positivty, great communication and handwork. I am passionate about helping my team succeed in whatever task is at hand.
Overview
13
13
years of professional experience
Work History
Shift Manager
Taco Bell
05.2014 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Identified potential bottlenecks in the operational processes which resulted in improved productivity levels over time.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Crew Trainer
Taco Bell
04.2013 - 05.2014
- Mentored new hires, providing hands-on training in cooking techniques, recipe execution, and sanitation procedures.
- Ensured a safe working environment by strictly adhering to health code regulations and maintaining clean workstations.
- Improved overall customer satisfaction through consistent delivery of customer orders and exceptional service.
- Provided superior customer service through prompt attention to guests'' needs and swift resolution of any issues that arose during meal service.
- Contributed to a positive workplace culture by providing constructive feedback on staff performance and addressing any concerns in a timely manner.
- Provided coaching and mentoring to employees.
- Trained and mentored all new personnel hired to fulfill various roles.
Food Champion
Taco Bell
04.2012 - 09.2013
- Improved customer satisfaction by ensuring timely and accurate food preparation.
- Reduced food waste with proper portion control and storage techniques.
- Ensured consistent high-quality product, adhering to standardized recipes and presentation guidelines.
- Implemented best practices for ingredient handling, resulting in prolonged freshness and reduced spoilage costs.
- Demonstrated strong communication skills when working with fellow staff members, fostering a cohesive team atmosphere.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Service Champion
Taco Bell
05.2011 - 04.2012
- Maintained cleanliness of the service area, keeping it presentable and inviting for customers.
- Contributed to team success by consistently meeting or exceeding performance goals.
- Demonstrated strong knowledge of menu items to educate guests on their options and make tailored recommendations.
- Increased efficiency by multitasking during high-volume periods while maintaining excellent service quality.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Input food and drink orders into system, documented special requests and processed payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages, and supplies when needed.
Education
Bachelor of Arts - Game Design Art
University of Wisconsin - Stout
Menomonie, WI09.2016
No Degree - General Studies
Rochester Community And Technical College
Rochester, MN09.2014
Skills
- Team Development
- Equipment Troubleshooting
- Opening and Closing Procedures
- Delegating Work
- Handling Customer Complaints
- Mentoring and Coaching
- Safety Compliance
- Quality Assurance
- Staff Development
- Inventory Controls
- Decision-Making
- Operations Management
Affiliations
- Digital Art
- Traditional Art (Graphite, Pencils)
- Mixed Media Art
- Game Design
- Concept Art
- Character Art (Character creation)
- Play Games
Software
Blender
Maya
Zbrush
Illustrator
InDesign
Excel
Microsoft Word
Timeline
Shift Manager
Taco Bell
05.2014 - Current
Crew Trainer
Taco Bell
04.2013 - 05.2014
Food Champion
Taco Bell
04.2012 - 09.2013
Service Champion
Taco Bell
05.2011 - 04.2012
Bachelor of Arts - Game Design Art
University of Wisconsin - Stout
No Degree - General Studies
Rochester Community And Technical College
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