Katrina Biggs
Aurora,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Proven expertise in customer service and in resolving conflicts. Provide exceptional service from years of hands-on experience working with clients in a professional environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Family Support Coordinator/Prevention Specialist
SungateKids
01.2019 - Current
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Acting liaison between families and other involved professionals.
- Educating and facilitating trainings to members of the community.
- Excellent communication skills, both verbal and written.
Victim/Witness Advocate
18th Judicial DA
01.2006 - 01.2014
- Provision of services to crime victims throughout difficult processes.
- Organized travel for witnesses in order to attend mandated court dates. Arranged airfare, hotels, and car rentals.
- Ability to ascertain needs of individuals, communication with the involved team, and documentation of services rendered.
- Conducted thorough needs assessments for each client, allowing for personalized service and better overall outcomes.
- Maintained confidentiality protocols while handling sensitive information, upholding ethical standards within the profession at all times.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Social Services Caseworker
Arapahoe County DHS
01.2001 - 01.2006
- Coordinate and monitor ongoing client needs and exercise good judgement and problem-solving
- Communicate both verbally and in writing on a daily basis.
- Coordinated efficient delivery of services among multiple providers involved in each case plan through clear communication and organization efforts.
- Provided culturally competent services to diverse populations by respecting cultural differences and utilizing resources tailored to specific needs.
Education
Master of Arts - Psychology And Social Work
METRO STATE COLLEGE OF DENVER
Denver, CO01.2001
Skills
- Individualized Service Planning
- Strong Communication Skills: both verbal and written
- Exceptional customer service
- Destination knowledge and extensive personal travel organization and planning for large groups
Certification
Mental Health First-Aid for Professionals 6/2024
Timeline
Family Support Coordinator/Prevention Specialist
SungateKids
01.2019 - Current
Victim/Witness Advocate
18th Judicial DA
01.2006 - 01.2014
Social Services Caseworker
Arapahoe County DHS
01.2001 - 01.2006
Master of Arts - Psychology And Social Work
METRO STATE COLLEGE OF DENVER
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