Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Katrina Bischoff

Remote,NV
If you really look closely, most overnight successes took a long time.
Steve Jobs
Katrina Bischoff

Summary

Dedicated and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
years of professional experience
1
Certification

Work History

Queen Bee Bodies
Las Vegas, NV

Advanced Esthetician
04.2022 - Current

Job overview

  • Executed laser hair removal and body sculpting procedures.
  • Handled busy schedules and stayed on top of key deadlines.
  • Performed consultations for patients before scheduling treatments.
  • Sold products and additional services while rendering treatments to cross-promote other areas of practice.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Answered phone calls and emails to schedule client appointments. Checked out clients after their appoints.
  • Welcomed clients arriving for appointments.
  • Kept inventory of products.
  • Administered treatments to more than 20 clients per week,

Fresenius Medical Care Dialysis
Chandler, AZ

Patient Account Representative
04.2020 - 04.2022

Job overview

  • Posted payments and processed refunds.
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Reconciled statements with patient records.
  • Utilized computer programs to create invoices, letters and other documents.
  • Monitored flags and resolved urgent items with accuracy and efficiency.
  • Entered client details and notes into system for interdepartmental access and review.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Initiated repossession process or service disconnection upon failure of other collection methods.
  • Generated, posted and attached information to claim files.
  • Processed and recorded new policies and claims.
  • Posted payments to accounts and maintained records.
  • Coordinated with contracting department to resolve payer issues.
  • Notified insurance agents and accounting departments of policy cancellations and changes.
  • Managed over 50 claims daily.

AllState
Chandler, AZ

Claims Specialist
10.2019 - 03.2020

Job overview

  • Conducted full claim investigations and reported updates and legal actions.
  • Reviewed new files to determine current status of injury claim and to develop plan of action.
  • Reported policy changes and company conditions affecting customer satisfaction.
  • Utilized appropriate cost containment techniques to reduce overall claim costs.
  • Generated, posted and attached information to claim files.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Verified client information by analyzing existing evidence on file.
  • Processed and recorded new policies and claims.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Managed to keep aftercall time under 1 minute

Wells Fargo
Maricopa, AZ

Teller
06.2018 - 10.2019

Job overview

  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Stocked supplies for customers and personal teller station.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Identified customer financial service needs to prepare proposals and sell services.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Processed customer transactions promptly, minimizing wait times.
  • Processed over 300 transactions daily.

Lighthouse Laser Spa
Fallon, NV

Advanced Esthetician
06.2016 - 06.2018

Job overview

  • Sterilized equipment for patient treatments.
  • Welcomed clients arriving for appointments.
  • Discussed procedures and treatment options with clients.
  • Carried out product inventory checks, charting and consultations.
  • Informed guests of appropriate products available to increase retail sales.
  • Assisted manager with daily spa operations.
  • Handled busy schedules and stayed on top of key deadlines.
  • Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
  • Stocked treatment rooms with proper supplies.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Managed over 150 client charts.

Education

Churchill County High School
Fallon, NV

High School Diploma
06.2016

Skills

  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Sales and Upselling
  • File and Records Management
  • Work Prioritization
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Advanced Esthetician

Queen Bee Bodies
04.2022 - Current

Patient Account Representative

Fresenius Medical Care Dialysis
04.2020 - 04.2022

Claims Specialist

AllState
10.2019 - 03.2020

Teller

Wells Fargo
06.2018 - 10.2019

Advanced Esthetician

Lighthouse Laser Spa
06.2016 - 06.2018

Churchill County High School

High School Diploma

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Katrina Bischoff