Katrina Bishop
Broomall,PA
Summary
High-performing Operations Manager with over 7 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Laboratory Manager
Creyon Bio
San Diego, CA
09.2022 - 06.2023
- Created, implemented, and manage laboratory operations including inventory tracking, shipping and receiving.
- Implemented procedures including international inter-site shipment, lab user communications, and equipment maintenance.
- Established and managed quality control program covering laboratory activities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Managed supply purchasing, restocking and inventory tracking as part of $3M yearly budget.
- Oversees all audits internal and external hosting and managing all aspects of company audits.
- Learn, implement, and rollout laboratory management (LMS) and electronic lab notebook (ELN) system; Train and coordinate with other site managers to unify implementation and lab operations across sites.
- Developed and implemented laboratory safety protocols to ensure compliance with OSHA regulations.
Operations Manager
Releviate Therapeutics
01.2021 - 07.2022
- Implemented QMS system including document logs, ELN, and order forms.
- Oversaw the company's move from a shared lab space into independent lab space including ordering equipment, contracting vendors, remaining in compliance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Measured and reviewed performance via KPIs and metrics.
- Presented performance and productivity reports to supervisors.
- Developed and implemented operational procedures to ensure quality standards are met.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Senior Microbiologist
San Diego County Public Health Laboratory
San Diego, CA
11.2020 - 02.2021
- Responsible for conducting a wide variety of clinical diagnostic and microbiological tests on specimens from humans, animals, environmental, and food sources.
- Testing COVID-19, STDs, rabies, enteric diseases, molecular diagnostic assays, and beach and bay bacteriological level monitoring.
- Maintained laboratory operations at high standards in order to protect community health and prevent the spread of disease.
- Evaluated new technologies related to microbiological testing for their suitability in our laboratory setup.
- Optimized existing procedures by applying innovative solutions based on statistical analysis.
- Analyzed incoming materials, intermediates and finished goods using various analytical instruments like HPLC, GC.
- Documented information and recorded findings in technical reports and professional literature.
- Interacted with external vendors for procurement of consumables required for the lab operations.
- Trained personnel on laboratory functions.
- Supervised daily activities performed by junior staff members in the microbiology lab.
- Wrote validation plans and conducted systems validations.
- Interpreted data from laboratory experiments and prepared reports for senior management team.
- Trained junior microbiologists on proper aseptic techniques and laboratory protocols.
- Developed strategies to monitor potential sources of contamination in both laboratory and production environment.
- Generated SOPs for all activities related to microbiology lab operations.
- Participated in internal and external audits conducted by regulatory authorities like FDA and ISO 9000 standards.
- Maintained accurate records of test results and documented all laboratory activities according to GLP guidelines.
- Leveraged LIMS skills to input and compile data gathered from various sources.
- Modified existing software systems to enhance performance and add new features.
Senior Lab Analyst
San Diego Public Health Laboratory
San Diego, CA
03.2020 - 12.2020
- Built a team and established new protocols that were implemented throughout the facility during the COVID crisis.
- Performed advanced laboratory procedures and techniques to identify, measure, and analyze chemical components of substances.
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Reduced occurrence of lab test errors for improved reliability and to avoid need for retesting.
- Identified root causes of non-conformances or failures in products or processes.
- Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
- Developed exemplary rapport with personnel and management by demonstrating compassion and scientific expertise.
- Supplied quality control data for regulatory submissions to support corrective actions.
- Provided technical guidance on laboratory equipment usage, maintenance, calibration and repair.
- Analyzed samples from raw materials, monitored quality of products and troubleshot possible causes for deviations.
- Maintained records of all laboratory activities including data entry into relevant databases.
- Modified existing software systems to enhance performance and add new features.
- Recognized by management for providing exceptional customer service.
- Leveraged LIMS system skills to input and compile data gathered from various sources.
- Cleared a backlog of COVID samples and a 30% increase in sample testing throughput.
- Trained and tested staff on new procedures and policies, as well as safety and maintained safety records for compliance.
- Worked with lead analyst to implement new and updated LIMS systems software, including assistance with technical implementation, quality control, scale-up and staff training, ensuring that staff used software accurately and that the system worked properly without crashing.
Assistant Lab Coordinator
Delaware County Community College
Media, PA
09.2017 - 12.2019
- Prepared and managed solutions, media, samples, and other materials required for students to perform experiments.
- Prepared, stained, cover slipped and catalogued cytology specimens.
- Developed and maintained laboratory safety procedures to ensure compliance with all relevant regulations.
- Created and maintained spreadsheets and databases to detail specimen collection and data gathering.
- Participated in meetings with other departments to discuss potential collaborations involving use of laboratory facilities.
- Assisted in developing new methods for testing or analyzing samples in order to improve efficiency or accuracy of results produced by the lab.
- Monitored quality control standards to ensure accuracy of results obtained from experiments performed in the lab.
- Generated reports outlining data from experiments conducted in the laboratory.
- Evaluated and assessed lab equipment to resolve malfunctions and restore functionality.
- Promoted and enforced compliance with regulatory agencies.
- Coordinated with external vendors regarding supply orders or equipment repair services required by the lab personnel.
Operations Manager
Craft Beer Store
Springfield, PA
08.2016 - 10.2019
- Managed all inventory ordering, including multiple product lines of beer and wine from multiple vendors.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Maintained excellent working relationships with vendors; served as main point of contact.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Addressed customer concerns with suitable solutions.
- Oversaw financial management, budget management, accounting and payroll activities.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Hired and onboarded team members to meet immediate and expected demand.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Enforced federal, state, local and company rules for safety and operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Developed and added a delivery service, and coordinated advertising campaigns to promote the business resulting in a increase in business by 25%.
- Coordinated and managed employee schedules.
- Implemented successful business strategies to increase revenue and target new markets.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Generated performance and labor strategies to compete in new and existing markets.
- Measured and reviewed performance via KPIs and metrics.
- Conducted periodic assessments to evaluate company's financial performance.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented campaigns and promotions to help with developing goods and services.
Education
BS - Biology
Widener University
Chester, PA06-2009
Skills
- Budget administration, managing and planning and ($8M)
- ELN, QMS, and CRM implementation and management
- Expert with Microsoft Google Office Suites
- Quality control management, negotiation and conflict resolution
- Team development, building, and strong communnication
- Performance tracking and evaluation
- Business development and cost forecasting
- Strategic project planning and cost control
- Policy administration and reporting
- Proficient customer relationship management
Certification
- Executive Management Certified- Renewed 6/1/2023 #164642898 Management & Strategy Institute
- Project Management- Lean Process Certified- Renewed 5/25/2023 #164642899 Management & Strategy Institute
Timeline
Laboratory Manager
Creyon Bio
09.2022 - 06.2023
Operations Manager
Releviate Therapeutics
01.2021 - 07.2022
Senior Microbiologist
San Diego County Public Health Laboratory
11.2020 - 02.2021
Senior Lab Analyst
San Diego Public Health Laboratory
03.2020 - 12.2020
Assistant Lab Coordinator
Delaware County Community College
09.2017 - 12.2019
Operations Manager
Craft Beer Store
08.2016 - 10.2019
BS - Biology
Widener University
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