Katrina Book
Butler,PA
Summary
Dynamic and results-driven professional with extensive experience in administrative and customer service roles, notably as a Secretary at NovaCare Rehabilitation. Excelled in database management and customer relationship building, significantly enhancing department efficiency and client satisfaction. Demonstrated exceptional organizational skills and a commitment to streamlining office operations.
Overview
9
9
years of professional experience
Work History
Secretary
NovaCare Rehabilitation
02.2022 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained daily report documents, memos and invoices.
- Created and updated records and files to maintain document compliance.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Secretary
Allied Dental
01.2020 - 12.2022
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained daily report documents, memos and invoices.
Pharmacy Technician Assistant
Giant Eagle
06.2018 - 02.2019
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Kept pharmacy counter and related areas clean, neat and organized.
- Completed and filed documentation for insurance, store and liability purposes.
Bartender
Lake Arthur Country Club, Lyndora Hotel, Michaels
02.2015 - 01.2017
- Followed strict recipes and drink measurements to minimize product used.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Built relationships with vendors to manage orders and negotiate costs.
Education
High School Diploma -
Butler Senior High
Butler, PA06.2000
Skills
- Customer Service
- Supply Restocking
- Appointment Scheduling
- Expense Tracking
- Database Management
- Calendar Management
- Organization
- File Management
- Document Preparation
- Multi-Line Phone Systems
Timeline
Secretary
NovaCare Rehabilitation
02.2022 - Current
Secretary
Allied Dental
01.2020 - 12.2022
Pharmacy Technician Assistant
Giant Eagle
06.2018 - 02.2019
Bartender
Lake Arthur Country Club, Lyndora Hotel, Michaels
02.2015 - 01.2017
High School Diploma -
Butler Senior High
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