Katrina Braden
RTL 2
Fort Worth,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
MANAGER
Mcdonalds
Hurst, TX
11.2023 - Current
- Maintained professional, organized, and safe environment for employees and patrons
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service deliver
- Maximized performance by monitoring daily activities and mentoring team members
- Cross-trained existing employees to maximize team agility and performance
- Controlled costs to keep business operating within budget and increase profits
- Excellent communication skills, both verbal and written
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Worked flexible hours across night, weekend, and holiday shifts
MANAGER
Burger Box
Richland Hills, TX
10.2019 - 11.2023
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Cross-trained existing employees to maximize team agility and performance
- Worked front counter, drive-thru and other areas
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
- Cleaned and maintained all areas of restaurant to promote clean image
- Provided excellent customer service by greeting customers and meeting quality expectations
- Maintained professional, organized, and safe environment for employees and patrons
Education
GED -
11.2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making and problem solving
- Thorough food safety knowledge
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
- Multitasking
- Dependable and responsible
- Calm under pressure
- Coaching and mentoring
Timeline
MANAGER - Mcdonalds
11.2023 - Current
MANAGER - Burger Box
10.2019 - 11.2023
Tarrant County College - GED,
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