Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Volunteer Experience
Timeline
Generic

Katrina Bridges

Bethalto,USA

Summary

Certified Project Manager with nearly three years of experience at Charter Communications, achieving a 62% increase in operational efficiency. Proven ability to lead cross-functional teams and proficient in tools such as Jira and Agile methodologies. Recognized for implementing innovative technologies that drive substantial bottom-line improvements while fostering staff development in challenging environments. Committed to leveraging strategic planning skills to optimize project outcomes and enhance team performance.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Program Manager/IT Consultant

Capgemini America Inc.
St. Louis, MO
09.2022 - Current
  • Current Assignment: Consultant at Charter Communications (September 2022 – Current)
  • Program Manager November 2024- Current
  • Project Manager September 2022-November 2024
  • Member of the Executive Steering Committee working to ensure operational improvements are on track, documented and continuously put in front of the executive staff members
  • Led QA process improvement, achieving a 62% reduction in production incidents
  • Triaging individual customer incident tickets
  • Knowledge Management for 130 plus team members ensuring knowledge management is shared across team members and placed within an orderly fashion on SharePoint
  • Manage communications across several departments and teams to schedule and host meetings, bringing stakeholders together
  • Present findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization
  • Collaborate closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages
  • Draft reports summarizing progress made on projects for review by executive leadership team
  • Maintain records of all documents related to each project, including specifications, change orders, and invoices
  • Participate in cross-functional teams responsible for developing innovative solutions for complex problems
  • Manage multiple projects with competing deadlines simultaneously
  • Develop and maintain project plans, timelines, and budgets
  • Communicate effectively with stakeholders to ensure project goals are met on time and within budget
  • Provide guidance to team members regarding tasks assigned to them
  • Build and establish strong partnerships with teams, vendors and contractors
  • Monitor progress of each project to ensure timely delivery of deliverables in accordance with established quality standards
  • Conduct regular status meetings with internal teams and external partners to track progress against established milestones

Project Manager

Charter Communications
St. Louis, MO
03.2022 - 09.2022
  • Captured, analyzed and modify new product requirements (create Jira boards, stories, tasks, and confluence pages to track progress)
  • Managed communications across several departments and teams to schedule and host meetings to bring stakeholders together
  • Created visual aids, mostly Power Points, to report team and project progress, overall department layout and abilities, department quarterly reports, and architecture diagrams
  • Led global development teams and facilitated all Scrum ceremonies, enhancing project delivery
  • Experience with different SDLC Methodologies (Waterfall, Agile and Interactive Lean, DevOps)
  • Communicate progress, migration plans, issues, and risks to senior management along with recommendations leading to on time and on budget project delivery
  • Responsible for documentation for three teams and communicating/presenting results to upper management
  • Coordinate and improve processes for the IT Big Data Team
  • Daily use of Jira, Confluence, Smartsheet and Microsoft Project
  • Focused on understanding the business justification for projects and ensuring Developers, Engineers and Architects understand the need and how to correlate that to their project tasks
  • Managed project to merge 2.56 million lines to Charters billing system (Arterra to Amdocs)- project lasted 2 years but I came during the last 7 months and managed a budget of 6M
  • Simultaneously managed several projects surrounding Location Lifecycle Management and GEO address search abilities for Charter Communications with the Elasticsearch team

Director of Operations

Surge365/Your Travel Biz
Wood River, IL
01.2007 - 03.2022
  • Planned, directed, coordinated, and managed daily operational activities
  • Implemented customer service technology tools for new products
  • Conducted budget oversight for customer service, property management, and compliance teams
  • Oversaw budgeting, staffing, and vendor schedule management for major events (annual conventions, leadership retreats, sales training events)- Budgets ranging from 45K-3.5M
  • Continuously establish objectives, policies, and budgets within the financial plan and strategic targets for the operation
  • Collaborated closely with executive team to drive change and enhance sales
  • Directed strategic efforts to minimize expenses
  • Created compliance training materials and course agendas for classes taught at annual conventions using Power Point and video recorded Zoom sessions
  • Responsible for overseeing the customer support department, field compliance department, and the property management teams
  • Regularly updated sales field on compliance through memos and presentations
  • Enhanced sales communication through regular video updates, including tips, promotions, and motivational messages
  • Implemented programs for customer retention, tracked and reported progress, and modified them as time went on to fit the current environment
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction
  • Managed day-to-day operations of a large staff in multiple departments

Office Manager

Westgate Research
Edwardsville, IL
01.2003 - 01.2007
  • Performed budget management tasks such as monitoring company performance against estimates and preparing the annual budget for our off-sight campus location
  • Present quarterly budget review to executive staff
  • Create and maintain monthly shift schedule for staff
  • Continuously hired and trained new telephone research interviewers to keep up with changing client demands
  • Motivated staff to ensure productivity
  • Monitored telephone research interviewers
  • Tracked company productivity
  • Managed employee time sheet records and input payroll data
  • Maintained daily contact with corporate office and clients

Education

Master of Business Administration (MBA) -

Missouri Baptist University
MO
01.2015

Master of Science - Management

Greenville University
IL
05.2013

Bachelor of Science - Organizational Leadership

Greenville University
IL
09.2011

Skills

  • Jira Project Management
  • Smartsheet
  • Confluence
  • Clarity
  • SharePoint
  • Microsoft Project
  • PMBOK Guidelines
  • Agile Team Leadership
  • Waterfall Methodology
  • Operational efficiency
  • Innovative technology
  • Staff development
  • Corporate liaison
  • Performance management
  • Budget management
  • Business process improvement
  • Strategic planning
  • Public Speaking
  • Business strategy
  • Project management
  • Process improvement
  • Competitive advantage
  • Communication
  • Technical acumen
  • Business acumen
  • Financial acumen
  • Compliance monitoring
  • Productivity improvement
  • Contract management
  • Project tracking
  • Schedule management
  • Project planning
  • Root cause analysis

Websites

Certification

  • Project Management Professional (PMP), 05/22, Project Management Institute (PMI), Above Target in all Domains
  • Certified Scrum Master (CSM), 08/22, Scrum Alliance
  • Professional Scrum Master 1 (PSM1), 10/22, Scrum.org
  • Professional Scrum Master II (PSMII), 10/24, Scrum.org
  • Certified SAFe 6 Practitioner (Scaled Agile), 10/23
  • Agile Certified Practitioner, In Progress, Project Management Institute (PMI)

Accomplishments

  • Q4 Sub Practice Learning and Development Star Award, Awarded for completing over 80 hours of learning and development in 2024 and leading the way in the Testing Sub Practice.
  • People Experience Leader, St. Louis Capgemini Remote Staff, 2023, GEO Star Award for people a 'People Shaper'

Volunteer Experience

  • Forest Park Forever Foundation, 2024, Led group of volunteers partnered with Capgemini and World Care's Day to clean up trash via the trash and trails program.
  • Brightside St. Louis, 2023, Led group of volunteers partnered with Capgemini and World Care's Day to clean up the streets of St. Louis cities.
  • Moms on a Mission, Support homeless outreach efforts

Timeline

Program Manager/IT Consultant

Capgemini America Inc.
09.2022 - Current

Project Manager

Charter Communications
03.2022 - 09.2022

Director of Operations

Surge365/Your Travel Biz
01.2007 - 03.2022

Office Manager

Westgate Research
01.2003 - 01.2007

Master of Business Administration (MBA) -

Missouri Baptist University

Master of Science - Management

Greenville University

Bachelor of Science - Organizational Leadership

Greenville University

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Katrina Bridges