Katrina Britt-Reynolds
Gatesville,NC
Summary
Dynamic Care Coordinator with extensive experience at Brightview Health, excelling in case management and community resource referral. Proven ability to advocate for clients, streamline Medicaid assistance, and enhance patient education. Detail-oriented and skilled in interdisciplinary collaboration, I am committed to empowering individuals to overcome barriers and achieve their health goals. Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams, and making strategic improvements. Decisive leader and creative problem solver with 8 years of healthcare experience.
Overview
15
15
years of professional experience
Work History
Care Coordinator/Counselor1
Brightview Health
Suffolk, VA
11.2023 - 04.2024
- Advocating for the Substance abuse/Mental Health population
- Maintaining a caseload up to 111 individuals
- Assist the client with assessing Medicaid benefits
- Listen effectively and organized to actively serve the individual
- Effectively working remotely to meet the needs of the company and client
- Accessing the social determinants of health
- Help to remove barriers that will hinder an individual from being successful
- Using the ECR (electronic case reporting system
- Document all interactions with the client
- Helping individual with applying for Medicaid, food stamps and social security benefits
- Creating a care plan to assist the clients to meet goals
- Creating discharge planning
- Assisting clients with relapse prevention
- Coordinating services that will benefit recovery
- Assist with finding housing for the individual
- Completing risk assessment on clients with a high PHQ9
- Collaborating with others to ensure a favorable outcome
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Provided case management services to ensure the delivery of quality care.
- Provided crisis intervention services when needed.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
- Scheduled appointments for clients with appropriate medical specialists.
- Assisted in the development of discharge plans for clients transitioning out of care programs.
- Collaborated with interdisciplinary teams to provide comprehensive patient-centered care.
- Responded promptly to inquiries from patients regarding their care plans.
- Developed individualized service plans based on assessment findings.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Maintained accurate client records in accordance with agency policies and procedures.
- Ensured compliance with state regulations related to healthcare service provision.
- Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
- Provided emotional support to patients dealing with difficult health issues.
- Educated clients on available resources and services within their communities.
- Participated in clinical reviews and audits as required by funding sources or regulatory agencies.
- Conducted initial assessments and evaluations of patient's needs.
- Assessed safety risks associated with living environments or activities of daily living.
- Supported clients during hospital admissions and discharges.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
Case Manager
Western Tidewater Community Service Board
Suffolk, VA
02.2023 - 11.2023
- Maintain individual's records in compliance with Department of Behavioral Health and Developmental Services regulations, Department of Medical Assistance Services' and Agency policies and procedures
- Monitor client's services
- Coordinate services for consumer
- Maintain a case load of 40 plus with ID/DD diagnosis and co-occurring diagnosis
- Assess eligibility for co-occurring services by reviewing various documentations interviewing and reviewing individual's support system
- Assess appropriateness and availability of services
- Develop a person-centered plan with individual and/or decision maker that facilitates and encourage the empowerment and normalization of individual as developed and documented to make informed choices
- Input information in the WAMS system for individual who are awarded a waiver
- Review, Compile and Submit Assistive technology, environmental modification and electronic based service authorization
- Participate in the SIS assessment
- Update Social Services and Social Security on the behalf of the consumer (i.e. address changes and needed services)
- Utilizing the Credible system for documentation
- Educated clients about mental health conditions, medications and self-care techniques.
- Participated in professional development activities related to case management best practices.
- Organized group activities to provide socialization opportunities for clients.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Counseled clients on available resources within the community that could help meet their needs.
- Provided referrals to appropriate health care providers or other community resources.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Collaborated with other service providers to ensure continuity of care for clients.
- Provided crisis intervention support for clients in emergency situations.
- Compiled reports on cases and submitted them to supervisors as required.
- Supported family members by providing information on local support groups.
- Conducted home visits to assess the safety of living environments for clients.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Developed individualized care plans with input from clients and their families.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Monitored client progress through regular follow-up contacts.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Reviewed treatment plans against individual goals and healthcare standards.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Assisted individuals with eligibility for available benefits.
- Collaborated with multidisciplinary teams to provide holistic support to clients.
- Conducted home visits to assess living conditions and support needs.
- Developed and maintained relationships with community resources and service providers.
- Provided referrals to appropriate medical, mental health, and social services.
- Advocated on behalf of clients to secure necessary services and support.
- Educated clients and their families about their rights and available community resources.
- Implemented crisis intervention strategies as needed to address emergent client issues.
- Evaluated program effectiveness and suggested improvements based on client outcomes.
- Conducted initial assessments to determine client eligibility for programs and services.
- Assisted clients in setting realistic goals and developing action plans.
- Negotiated with insurance companies and other payers to secure coverage for client services.
- Consulted with staff on resolution of complex service issues.
- Assessed and identified service delivery challenges and opportunities within local area.
- Provided hands-on and proactive leadership to community services staff.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
BH Care Coordinator
Hampton Road Community Health Center
06.2021 - 02.2023
- Facilitate patient engagement to include assisting with barriers for patients who frequently no show to scheduled appointments and patient education.
- Help reduce gaps in care by following up on missed appointments for active case management cases
- Assist with barriers such as: homelessness, transportation, insurance, food insecurities
- Administer assessments to determine what level of care and assistance the client needs
- Provide resources for substance abuse and tracking progress of the client
- Monitor the therapist and Psychiatrist schedule
- Navigate patient services directed by the provider
- Chart in the EMR for progress of client and assessments
Case Manager
Western Tidewater Community Service Board
05.2017 - 06.2021
- Maintain individual's records in compliance with Department of Behavioral Health and Developmental Services regulations, Department of Medical Assistance Services' and Agency policies and procedures
- Monitor client's services
- Coordinate services for consumer
- Maintain a case load of 40 plus with ID/DD diagnosis and co-occurring diagnosis
- Assess eligibility for co-occurring services by reviewing various documentations interviewing and reviewing individual's support system
- Assess appropriateness and availability of services
- Develop a person-centered plan with individual and/or decision maker that facilitates and encourage the empowerment and normalization of individual as developed and documented to make informed choices
- Input information in the WAMS system for individual who are awarded a waiver
- Review, Compile and Submit Assistive technology, environmental modification and electronic based service authorization
- Participate in the SIS assessment
- Update Social Services and Social Security on the behalf of the consumer (i.e. address changes and needed services)
Program Technician
Western Tidewater Community Services Board
Suffolk, VA
05.2017 - 11.2017
- Implement and document treatment plan as prescribed by individual service plan (ISP)
- Provide physical support and assistance to individual
- Advocate for the individual
- Identify at-risk behavior
- Comply with Human Rights Regulations
- Assist with community access activities
- Document outing with client
- Organized and maintained digital files and databases of information related to programs.
- Assisted with coordinating programs, including scheduling meetings and maintaining records.
- Participated in meetings with internal teams or external partners related to the development of new initiatives or solutions.
Personal Care Assistance
HCC Personal Care
Windsor, VA
01.2010 - 12.2015
- Assist clients with daily living activities
- Provide medication reminder
- Transport client to doctor appointments
- Collect and maintain accurate data on any abnormal behaviors
- Assisted clients with mobility and making decision concerning personal care
- Keeping the clients engaged and active
- Maintain strong working rapport with the family
- Advocate for client's autonomy
- Provided personal care assistance to elderly clients, such as bathing, dressing and grooming.
- Instructed family members on proper techniques for providing personal care assistance at home.
- Provided personal care assistance, such as bathing and dressing residents.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
Personal Care Assistant
Home Instead
Windsor, VA
01.2009 - 12.2011
- Assist clients with daily living activities
- Provide medication reminder
- Transport client to doctor appointments
- Collect and maintain accurate data on any abnormal behaviors
- Assisted clients with mobility and making decision concerning personal care
- Keeping the clients engaged and active
- Maintain strong working rapport with the family
- Advocate for client's autonomy
- Provided personal care assistance to elderly clients, such as bathing, dressing and grooming.
- Instructed family members on proper techniques for providing personal care assistance at home.
- Provided personal care assistance, such as bathing and dressing residents.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
Education
BACHELOR OF SCIENCE - INTERDISCIPLINARY
NORFOLK STATE UNIVERSITY
Norfolk12.2016
ASSOCIATE DEGREE - ARTS/SCIENCE
PAUL D. CAMP COMMUNITY COLLEGE
Suffolk, VA05.2014
Skills
- Train the Trainer Research
- Public Speaking
- Leadership
- Detail oriented
- Multi-tasking
- Problem Solving
- Time Management
- Care coordination
- Case management
- Medicaid assistance
- Interdisciplinary collaboration
- Community resource referral
- Risk assessment
- Patient education
- Appointment scheduling
- Ethical judgment
- Care planning
- Discharge planning
- HIPAA compliance
Personal Information
Title: Certified Substance Abuse Counselor-S, Qualified Mental Health Professional- Adult, Applied Crisis Training, First Aid- American Red Cross, Comprehensive Care Management2
Timeline
Care Coordinator/Counselor1
Brightview Health
11.2023 - 04.2024
Case Manager
Western Tidewater Community Service Board
02.2023 - 11.2023
BH Care Coordinator
Hampton Road Community Health Center
06.2021 - 02.2023
Program Technician
Western Tidewater Community Services Board
05.2017 - 11.2017
Case Manager
Western Tidewater Community Service Board
05.2017 - 06.2021
Personal Care Assistance
HCC Personal Care
01.2010 - 12.2015
Personal Care Assistant
Home Instead
01.2009 - 12.2011
BACHELOR OF SCIENCE - INTERDISCIPLINARY
NORFOLK STATE UNIVERSITY
ASSOCIATE DEGREE - ARTS/SCIENCE
PAUL D. CAMP COMMUNITY COLLEGE
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