Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Quote
Timeline
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Katrina Burgin

Open
Lawrence,KS

Summary

Talented Bartender bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Bartender and Server

R J BBQ Shack
Shawnee, KS
04.2021 - 03.2023
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Preparing alcoholic or non-alcoholic beverages for bar and patrons. Interacting with customers, taking orders and serving snacks and drinks. Assessing bar customers' needs and preferences and making recommendation.
  • Mixed and served beverages to 2000+ weekly customers.
  • Ensured a clean working environment for customers as well as other employees.
  • performed all end of day duties including tallying up and verifying all cash and credit card transactions.
  • Successfully trained all new bar staff.


Bartender/Server/Trainer

Cheddars Scratch Kitchen
Overland Park, KS
01.2018 - 04.2021
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders.
  • Planning drink menus and informing customers about new beverages and specials.
  • Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers.
  • Checking identification to ensure customers are the legal age to purchase alcohol.
  • Taking inventory and ordering supplies to ensure bar and tables are well-stocked.
  • Adhering to all food safety and quality regulations.
  • Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register.
  • Maintaining a clean work and dining area by removing trash, cleaning tables, and washing glasses, utensils, and equipment

Bartender/Server/Trainer Assistant

Olive Garden
Overland Park, KS
08.2008 - 01.2018
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Helps patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
  • Transmits orders to bar and kitchen by recording patrons’ choices and identifying patrons’ special dietary needs and special requests.
  • Take food and drink orders from customers accurately and with a positive attitude.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Education

High School Diploma -

F L Schlagle High School
Kansas City
05.2003

Skills

  • Dish Preparation
  • Suggestive Selling
  • Dining Area Maintenance
  • Food Sales and Promotion
  • Cash Handling
  • Sales Expertise
  • Food and Beverage Pairings
  • Quality Control
  • Pos Operation
  • Transactions and Cash Handling

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 12 staff members.
  • Resolved product issue through consumer testing.
  • Promoted to Certified Trainer
  • Improved team productivity with morale-boosting incentives.

Certification

  • Certified Trainer, Olive Garden - 10 Years

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning

Timeline

Bartender and Server

R J BBQ Shack
04.2021 - 03.2023

Bartender/Server/Trainer

Cheddars Scratch Kitchen
01.2018 - 04.2021

Bartender/Server/Trainer Assistant

Olive Garden
08.2008 - 01.2018

High School Diploma -

F L Schlagle High School

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