Katrina Burkett
Spanish Fork,United States
Summary
Expert in streamlining processes to enhance operational efficiency and drive productivity. Proven ability to coordinate cross-functional teams to achieve strategic objectives. Strong focus on creative problem-solving and fostering collaboration. Committed to building trust through open communication, resulting in lasting professional relationships.
Overview
14
14
years of professional experience
Work History
Quickbooks Accountant Resolution Specialist
Foundever
04.2025 - 09.2025
- Completed one month of intensive training on invoicing, bookkeeping, account setup, payroll, tax documents, and scheduling tools.
- Developed comprehensive understanding of customer needs to enhance service delivery.
- Provided exceptional support to QuickBooks Online customers via inbound phone calls.
- Delivered white-glove customer service, guiding users through QuickBooks features and resolving complex technical issues.
- Utilized critical thinking and problem-solving skills to address diverse client challenges.
- Collaborated with peers and partners to expand knowledge of QuickBooks Online offerings.
- Benefited from thorough preparation by foundever for effective team performance.
- Engaged in continuous learning to stay updated on latest QuickBooks enhancements.
Sales Analyst
American Crafts
06.2024 - 04.2025
- Analyzed sales data from various sources including CRMs and databases using SQL to uncover opportunities.
- Created comprehensive dashboards and presentations to visualize insights for sales team and management.
- Supported forecasting and variance analysis, delivering timely ad-hoc reports for critical questions.
- Shared impactful recommendations that facilitated growth and performance optimization.
- Engaged closely with sales team to align data-driven strategies with their objectives.
Supply Chain Specialist
Plant Science
12.2023 - 06.2024
- Managed end-to-end supply chain operations, ensuring efficiency and effectiveness.
- Processed customer orders, generated sales orders, and issued invoices.
- Analyzed inventory to plan raw material purchases and design just-in-time systems.
- Prioritized work orders to maintain workflow and meet deadlines.
- Utilized daily reports and vendor communications to resolve issues proactively.
- Optimized costs by adjusting orders and delivery dates as necessary.
- Maintained accurate cross-reference data to streamline internal processes.
- Employed strategic planning and attention to detail for seamless supply chain management.
Accounts Receivable Specialist
Alpine Air Express
10.2023 - 01.2024
- Spearheaded design of digital system to modernize outdated hardcopy processes for special projects.
- Evaluated and selected Trello for its suitability in tracking team progress.
- Completed reviews of invoices, expense reports, and bills to ensure correctness.
- Executed vendor statement reconciliations to uphold financial standards.
- Collaborated with customers to effectively address payment-related issues.
- Realized increased team efficiency following successful system rollout.
- Acquired skills in integrating technical solutions with transparent communication.
National Account Manager
American Crafts
02.2023 - 09.2023
- Drove business growth by establishing strong, profitable partnerships.
- Enhanced onboarding process for new clients to facilitate confident order placements.
- Developed customized pricing strategies by cultivating personal relationships with hundreds of clients.
- Restored trust with previous accounts, converting disengagement into loyalty.
- Focused on understanding client needs while addressing past challenges.
- Showcased value of collaboration, resulting in improved client retention rates.
- Created effective ordering strategies benefiting both parties involved.
- Strengthened client relationships through targeted engagement initiatives.
Key Account Manager
American Crafts
05.2021 - 02.2023
- Determined viable MSRPs aligning buyer expectations with company profit goals through data analysis.
- Analyzed client sales patterns and pricing trends to make informed pricing decisions.
- Leveraged customer service skills to manage complex dynamics with major accounts effectively.
- Strengthened business relationships by focusing on trust-building and solution-finding during challenges.
- Combined analytical thinking with interpersonal skills to maintain profitable connections.
Inventory Data Analyst
American Crafts
01.2020 - 05.2021
- Ensured accurate tracking and maintenance of foundational data across the organization.
- Streamlined workflows by consolidating training materials and optimizing SQL queries and Macros.
- Increased efficiency of daily data tasks through careful process refinement.
- Strengthened collaboration between warehouse teams and demand planning team for improved operations.
- Achieved high levels of inventory accuracy through enhanced communication efforts.
- Merged technical proficiency with cooperative strategies to elevate company efficiency.
- Oversaw data integrity initiatives that contributed to seamless operational flow.
- Delivered training programs that equipped teams with essential skills for success.
Compliance and Operations Specialist
Harmony Hemp
07.2019 - 01.2020
- Acquired UPCs and tracked LOT numbers for perishable goods while managing sensitive data.
- Collaborated with state representatives to prepare Safety Data Sheet documents for legal compliance.
- Led training sessions on packing, storage, and shipping for team efficiency.
- Negotiated with 3PL and software vendors to improve accounting and LOT tracking processes.
Liquidation Account Specialist
Cousin Corporation of America
11.2018 - 06.2019
- Developed product bundles rooted in market research to drive profitability.
- Analyzed detailed data regarding FOBs, shipping costs, and tariffs to establish profit margins.
- Played a key role in updating retail website with focus on UX design, product content, and SEO.
- Provided analytical support to Amazon manager for successful product listing strategies.
- Implemented strategic liquidation of obsolete inventory previously classified as unsellable.
- Leveraged effective channels to transition losses into profit-generating assets.
- Advanced business performance by crafting creative solutions that align with operational goals.
Product Development Specialist
Cousin Corporation of America
08.2017 - 10.2018
- Analyzed trends within fashion and gift sectors, delivering insights that shaped product strategies.
- Collaborated with sales teams and international vendors to create products aligned with consumer demands.
- Oversaw end-to-end product development, ensuring readiness for shipment according to strict deadlines.
- Adapted to high-pressure situations, effectively turning innovative ideas into timely market launches.
Merchandise Data Manager
Cousin Corporation of America
07.2013 - 08.2017
- Synthesized data from diverse internal and external sources to drive informed decision-making.
- Informed product and packaging design, pricing strategies, freight estimates, and purchase orders through critical data analysis.
- Partnered with international suppliers to rectify discrepancies, validate costs, and ensure successful deliveries.
- Created protocols that optimized communication between teams and enhanced operational efficiency.
- Directed a focused team in managing the complete product development lifecycle.
Sales Associate
Ross Stores, Inc.
10.2012 - 07.2013
- Performed markdowns and recovery for proper merchandise pricing and visibility.
- Acquired training in effective merchandise placement influencing purchase behaviors.
- Configured seasonal displays and end caps to promote essential products.
- Increased familiarity with inventory to improve customer interaction and sales performance.
- Handled all aspects of purchases and returns, emphasizing customer satisfaction.
Sales Associate with Managerial Responsibilities
Coco Moda Inc.
08.2011 - 09.2012
- Analyzed customer behavior to design displays, boosting foot traffic and enhancing sales figures.
- Informed customers with detailed product insights to maximize satisfaction and elevate sales.
- Independently managed full store operations, including opening, closing, and daily scheduling.
- Executed secure cash-handling errands to and from the bank to maintain store level liquidity.
- Processed deliveries efficiently, preparing merchandise for optimal sales floor placement.
Education
Bachelor of Science - BS - Business Administration and Management, Marketing
Western Governors University
06.2023
Associate of Arts (A.A.) - Design and Applied Arts
St. Petersburg College
01.2011
Skills
- Financial reporting and analysis
- Data analysis and visualization
- Cross-functional training
- Product support and development
- Process improvement strategies
- Client relationship management
- Compliance management
- Microsoft Office Suite
- Google Workspace
- Salesforce CRM
- MS Query
- QuickBooks Online and Desktop certified
- Sage 100 ERP
- Netsuite ERP
Timeline
Quickbooks Accountant Resolution Specialist
Foundever
04.2025 - 09.2025
Sales Analyst
American Crafts
06.2024 - 04.2025
Supply Chain Specialist
Plant Science
12.2023 - 06.2024
Accounts Receivable Specialist
Alpine Air Express
10.2023 - 01.2024
National Account Manager
American Crafts
02.2023 - 09.2023
Key Account Manager
American Crafts
05.2021 - 02.2023
Inventory Data Analyst
American Crafts
01.2020 - 05.2021
Compliance and Operations Specialist
Harmony Hemp
07.2019 - 01.2020
Liquidation Account Specialist
Cousin Corporation of America
11.2018 - 06.2019
Product Development Specialist
Cousin Corporation of America
08.2017 - 10.2018
Merchandise Data Manager
Cousin Corporation of America
07.2013 - 08.2017
Sales Associate
Ross Stores, Inc.
10.2012 - 07.2013
Sales Associate with Managerial Responsibilities
Coco Moda Inc.
08.2011 - 09.2012
Bachelor of Science - BS - Business Administration and Management, Marketing
Western Governors University
Associate of Arts (A.A.) - Design and Applied Arts
St. Petersburg College