Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

KATRINA CARTER

Salinas,CA

Summary

Results-driven Medical Receptionist excels in fast-paced Medical resolution. Knowledgeable in medical personnel inquiries.

Overview

16
years of professional experience

Work History

Salinas Valley Health Primecare

Medical Receptionist
08.2023 - Current

Job overview

  • Checked patient insurance, demographic, and health history to keep information current.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported office staff and operational requirements with administrative tasks.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Completed patient referrals to other medical specialists.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained current and accurate medical records for patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.

Vantage Eye Center

Medical Receptionist/ Authorization Clerk
10.2016 - 07.2023

Job overview

  • Schedule patient appointments
  • Answer 7 line phone to assist patients in scheduling ect
  • Complete registration quickly and cordially for all new patients
  • Confirm patient information, collect copays and verify insurance
  • Consistently informed patients of their financial responsibilities prior to services being rendered
  • Efficiently perform insurance verification
  • Direct patient flow during practice hours, minimizing patient wait time
  • Strictly follow all federal and state guidelines for release of information
  • Write clear and detailed clinical phone messages for physicians.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

DeCamara Management

Administrative Assistant
02.2018

Job overview

  • Dispersed incoming mail to correct recipients throughout the office
  • Made copies, sent faxes and handled all incoming and outgoing correspondence
  • Ordered office supplies kept the break room stocked, supplied and tidy
  • Made runs for the office (bank, post office, ect).

Salinas Unified School District

Instructional/ Health Aide
06.2015

Job overview

  • Provided direct instruction of students under direct supervision of a teacher
  • Helped cared for special needs students with (autism, down syndrome, epilepsy) Assisted in classroom management
  • Helped maintained a neat orderly classroom
  • Kept teacher informed of special needs or problems of individual students
  • Responded to emergency situations
  • Managed classrooms of 5 to 10 students during the absence of assigned teachers
  • Established clear objectives for all lessons, units and projects.

Valley Heights

Certified Nursing Assistant
09.2013 - 10.2014

Job overview

  • Provided personal nursing care in pre- and post-operative situations
  • Tended to patients with chronic illnesses
  • Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion
  • Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs
  • Assisted with ADLs
  • Exhibited compassionate care and communication with regard to issues of death and dying
  • Sensitive to the needs of geriatric patients
  • Administered simple range of motion exercises
  • Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided
  • Positioned residents for comfort and to prevent skin pressure problems
  • Assisted with transferring residents in and out of wheelchairs and adaptive equipment
  • Observed and documented patient status and reported patient complaints to the case manager
  • Read and recorded temperature, pulse and respiration
  • Completed and submitted clinical documentation in accordance with agency guidelines
  • Prepared patient rooms prior to their arrival
  • Collected urine and fecal samples
  • Assisted with adequate nutrition and fluid intake
  • Planned, prepared and served meals and snacks according to prescribed diets
  • Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs
  • Provided transportation, assistance and companionship to clients
  • Cleaned and organized patients' living quarters
  • Facilitated games and other activities to engage clients.

Well-Pict Inc

Front Desk Receptionist
11.2008 - 06.2013

Job overview

  • Answered multi-line telephone
  • Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties
  • Communicated with contractors and vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
  • Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily
  • Welcomed guests and clients in an upbeat and friendly manner
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.

Education

Hartnell College
Salinas, CA

General Ed from Nursing
07.2026

Cabrillo College
Aptos, CA

Associate of Science from nursing
07.2016

Monsbey College
Watsonville, CA

California Certification from Certified Nursing Assistant
06.2013

North Monterey County High School
Castroville, CA

High School Diploma from GEN
08.2006

Skills

  • Strong team player
  • 40 wpm typing
  • Fast learner
  • Recordkeeping and bookkeeping
  • Dedicated and reliable
  • PC proficient
  • Adaptable
  • Microsoft Office
  • Flexible
  • Organization and efficiency
  • Detail oriented
  • Multitasking and prioritization
  • Tech-savvy
  • Multitasking & prioritize
  • Insurance Verification
  • Mail Management
  • HIPAA Compliance
  • Medical office administration
  • Payment Collection
  • Records Management
  • Appointment Setting
  • Appointment Scheduling
  • Medical billing and coding

Timeline

Medical Receptionist

Salinas Valley Health Primecare
08.2023 - Current

Medical Receptionist/ Authorization Clerk

Vantage Eye Center
10.2016 - 07.2023

Certified Nursing Assistant

Valley Heights
09.2013 - 10.2014

Front Desk Receptionist

Well-Pict Inc
11.2008 - 06.2013

Administrative Assistant

DeCamara Management
02.2018

Instructional/ Health Aide

Salinas Unified School District
06.2015

Hartnell College

General Ed from Nursing

Cabrillo College

Associate of Science from nursing

Monsbey College

California Certification from Certified Nursing Assistant

North Monterey County High School

High School Diploma from GEN

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