Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Katrina Carter

Customer Service Representative
Smyrna,GA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
years of professional experience

Work History

Amazon

Package Handler
05.2024 - Current

Job overview

  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Contributed to increased productivity by working effectively in high-pressure situations.

Arise

Customer Service Representative
04.2021 - Current

Job overview

  • Collaborated with travel agents and other industry professionals to promote cruise packages and attract new clientele to the company.
  • Provided excellent customer service throughout the booking process, earning numerous positive reviews from satisfied clients.
  • Processed payments securely while adhering to company policies regarding deposits, refunds, cancellations or any other financial transactions related to reservations.
  • Coordinated with various departments to ensure seamless execution of booked events from start to finish.
  • Maintained high customer satisfaction rates with prompt and professional communication during the booking process.

State Farm

Claims Adjuster
11.2018 - 04.2021

Job overview

  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.

The Home Depot Contact Center

Resolutions Expediter
04.2014 - 11.2018

Job overview

  • Maintained responsibility for customer issues and provided end-to-end resolution using available resources.
  • Utilized advanced problem-solving skills to resolve challenging cases, increasing customer trust and loyalty.
  • Coordinated with customers and installers to schedule and execute install projects.
  • Managed a high volume of incoming inquiries, prioritizing and addressing urgent matters effectively.
  • Established clear performance metrics for the expediter team, monitoring progress toward goals and providing constructive feedback as needed.

Education

Pebblebrook High School
Mableton, GA

Diploma from American Studies

University Overview

Skills

  • Customer engagement
  • Effective communication through active listening
  • Analytical problem-solving
  • Accurate data entry
  • Customer service experience
  • Proficient in Microsoft Office Suite
  • CRM expertise
  • Conflict resolution strategies
  • Establishing connections
  • Client account management

Timeline

Package Handler
Amazon
05.2024 - Current
Customer Service Representative
Arise
04.2021 - Current
Claims Adjuster
State Farm
11.2018 - 04.2021
Resolutions Expediter
The Home Depot Contact Center
04.2014 - 11.2018
Pebblebrook High School
Diploma from American Studies

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Katrina CarterCustomer Service Representative