Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
Katrina Carter ARM.

Katrina Carter ARM.

Tucson,AZ

Summary

Positive and diligent Real Estate professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 25 years of Industry experience paired with goal-oriented and performance-minded approach.

Overview

27
27
years of professional experience
1
1
Certificate

Work History

Property Manager

Avenue5
11.2022 - 09.2023
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.

Property Manager

MC Residential
04.2019 - 09.2021
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Developed comprehensive emergency response plan, improving preparedness for unexpected events.
  • Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.

Property Manager

Scotia Group
08.2008 - 07.2018
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
  • Improved community engagement by organizing tenant appreciation events and feedback sessions.
  • Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
  • Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
  • Fostered positive relationships with tenants and property owners, leading to high retention rates.
  • Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.

Property Manager

Northstar Mgmt
04.2007 - 02.2008
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Property Manager

MEB Mgmt
03.2003 - 08.2007
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Leasing Manager

Northland Investment Corp.
04.2001 - 05.2003

Juinors Department Manager

Macys Department Store
02.1999 - 02.2001
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Assistant Manager

Spencer Gifts
06.1996 - 06.1999
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Diploma - General

CANYON DEL OR, Tucson, AZ

Associate - Business Managment

Pima Community College, Tucson, AZ
05.1999

Skills

  • Property Management
  • Payment Collection
  • Property Inspections
  • Customer service-focused
  • Administrative Support
  • Fair housing mandates
  • Tenant and eviction laws
  • Financial budgeting and reporting
  • New Construction
  • Real Estate License
  • Microsoft Office
  • Administrative Leadership
  • Social Media Engagement
  • Budget Preparation
  • Financial Reporting
  • Personnel Management
  • Affordable housing programs knowledge
  • Codes Compliance
  • Capital Projects Management
  • Tenant and Owner Liaising
  • Local and State Laws
  • Time sheet review
  • New hire processing
  • Payroll Administration
  • Accounts Receivable
  • Proficient in Yardi, Yardi Voyager, Blue Moon, Appfolio, Payscan, Adp, Ultipro, Docusign
  • Proficient with Microsoft Word, Publisher, Exec, Powerpoint, AI technology
  • Proficient with Quickbooks accounting, Invoice, estimate, Statement creating, financial Auditing
  • Telephone and email etiquette
  • Exceptionally organized
  • Payroll Processing
  • Invoice Processing
  • General Ledger Management
  • Financial Statements

Accomplishments

Manager of the year 2009

Notary

Affiliations

  • Accredited Residential Manager by Institute of Real Estate Management
  • Real Estate license, Arizona Department of Real Estate


  • Volunteer at Track Tucson therapeutic ranch


  • Wildlife rescue for wild at heart Raptors
  • Volunteer for wildlife conservation for Desert Museum

Certification

  • Fair Housing Certification- Various certifying bodies or state agencies.
  • Accredited Residential Manager ARM
  • Certified Leasing professional
  • Crime free Certified through TPd

Languages

English
Full Professional
Spanish
Elementary
Sign
Elementary

Timeline

Property Manager - Avenue5
11.2022 - 09.2023
Property Manager - MC Residential
04.2019 - 09.2021
Property Manager - Scotia Group
08.2008 - 07.2018
Property Manager - Northstar Mgmt
04.2007 - 02.2008
Property Manager - MEB Mgmt
03.2003 - 08.2007
Leasing Manager - Northland Investment Corp.
04.2001 - 05.2003
Juinors Department Manager - Macys Department Store
02.1999 - 02.2001
Assistant Manager - Spencer Gifts
06.1996 - 06.1999
CANYON DEL OR - Diploma, General
Pima Community College - Associate, Business Managment

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Katrina Carter ARM.