Katrina Chaffin
Andalusia,AL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
SITEL Worldwide
05.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Substitute Teacher, K-12
Kelly Staffing Services
05.2020 - 01.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Distributed textbooks, workbooks, papers and pencils to students.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
Transportation Dispatcher
Flat Creek Transportation
06.2018 - 01.2020
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Worked closely with customers to effectively resolve issues and complaints.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Coordinated dispatching of over 100 drivers to accomplish daily delivery requirements.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Preserved accurate records of dispatched orders, deliveries and receipts.
Education
GED -
Seminole State College of Florida
Sanford, FL05.2003
Skills
- Dispute Resolution
- Customer Relationship Management
- Customer Service
- Customer Complaint Resolution
- Agent Support
- Customer Relations
- Microsoft Office Suite Proficiency
- File Management
- Problem Resolution
- Inbound Customer Service
- Microsoft Office
- Trained in Salesforce
- Issue and Complaint Resolution
- Documentation
- Cash Register Operations
- Delivery Tracking
- Outstanding Communication Skills
- Clerical Support
- Understanding Customer Needs
- Call Volume and Quality Metrics
- Reading Comprehension
- Order and Refund Processing
- Accurate Recordkeeping
- Policy and Procedure Adherence
- Providing Feedback
- Customer Data Confidentiality
- POS Systems and Ordering Platforms
Additional Information
Can provide references on demand.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Agent
SITEL Worldwide
05.2022 - Current
Substitute Teacher, K-12
Kelly Staffing Services
05.2020 - 01.2021
Transportation Dispatcher
Flat Creek Transportation
06.2018 - 01.2020
GED -
Seminole State College of Florida
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