Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Katrina Chambers

Killeen,TX

Overview

25
25
years of professional experience

Work History

Online Sales Agent

Big Hittaz
Albuquerque, MN
10.2024 - Current
  • Negotiated deals and handled complaints or objections.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
  • Maintained confidentiality of sensitive information.
  • Maintained database by entering new and updated customer and account information.

Server

Applebee's Neighborhood Grill + Bar
Killeen, TX
08.2023 - 02.2024
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Presented menus and answered questions regarding items.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Provided excellent customer service to ensure satisfaction.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Followed health safety guidelines when preparing and serving food products.
  • Delivered food orders promptly and courteously.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Informed customers of daily specials and signature menu items.
  • Stocked service areas with supplies during slow periods.
  • Took orders from customers accurately and in a timely manner.

House Cleaner

Southern Charmed Cleaning and Concierge
Lampasas, TX
04.2022 - 06.2023
  • Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
  • Sorted and counted linens and organized in storage areas.
  • Waxed and polished wood furnishings to restore faded appearance.
  • Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Washed and dried dishes to maintain clean and orderly kitchen.
  • Sanitized doorknobs, light switches and other frequently touched surfaces.
  • Emptied wastebaskets and replaced liners.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Used cleaning chemicals following proper guidelines.
  • Cleaned homes following specific and detailed protocols and requests.
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Swept, mopped, vacuumed and polished floors of all types.

Hotel Housekeeper

Red Roof Inn Hotel
Springfield, MO
04.2007 - 12.2010
  • Changed bed linens, made beds with fresh linens after guests checked out.
  • Stocked supplies such as drinking glasses, linens, toiletries and cleaning products.
  • Responded to guest requests and complaints promptly, ensuring a positive stay and experience.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Ensured cleanliness and orderliness of XX hotel rooms daily, meeting strict hygiene standards.
  • Assisted with laundry duties such as washing towels and sheets.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Reported damage or theft of hotel property to management.
  • Adhered to hotel policies and confidentiality agreements, respecting guest privacy at all times.
  • Contributed to the overall positive image of the hotel through meticulous attention to cleanliness and guest interactions.
  • Utilized eco-friendly cleaning agents and methods to support hotel's sustainability efforts.
  • Operated vacuum cleaners and shampooers to clean rugs, upholstered furniture and draperies.
  • Stripped beds of soiled linen upon checkout of guests from their rooms.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Assisted in setting up rooms for events or conferences as per hotel scheduling.
  • Followed all health and safety regulations when handling chemicals and cleaning solutions.
  • Delivered requested items to guest rooms in a timely manner.
  • Ensured that all lost and found items were handled properly per policy.
  • Communicated with maintenance team on damages to repair.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Documented lost and found items, ensuring their safe return to guests or proper storage.
  • Notified managers concerning need for major repairs or additions to building
  • Folded linen neatly for storage or transport to laundry area.
  • Inspected furniture for damage or stains in between guest stays.
  • Organized housekeeping carts with necessary supplies at the start of shift.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.

Bar Server

Teasers Gentlemens Club
Springfield, MO
04.2003 - 05.2006
  • Ensured teamwork by offering support and direction to team members.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided bar services for numerous public and private events.
  • Followed state laws regarding serving alcohol responsibly.
  • Informed guests about specials or new menu items when appropriate.
  • Responded to ad hoc cleaning duties at end of shift.
  • Prepared and served hot and alcoholic beverages and soft drinks to guests.
  • Greeted customers in a friendly and professional manner.
  • Cleaned establishment, printed sales reports, counted cash drawers and took inventory to prepare bar for next shift.
  • Assisted bartenders with creating unique drink combinations based on guests' preferences.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Ensured compliance with state regulations regarding serving alcohol responsibly.
  • Assisted with setting up bar area prior to opening shift.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Worked effectively in team environments to make the workplace more productive.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Updated and maintained databases with current information.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.

Certified Nurse Aide

Jordan Creek Nursing & Rehab
Springfield , MO
09.2004 - 12.2004
  • Adhered to HIPAA regulations regarding confidentiality of all patient information.
  • Provided compassionate care to elderly and disabled patients.
  • Monitored patient health conditions and reported changes to the nursing staff.
  • Collaborated with interdisciplinary team members to ensure quality patient care was provided at all times.
  • Educated family members about how to provide safe homecare for their loved ones.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Recorded food and fluid intake and output accurately throughout shift.
  • Helped residents walk with or without self-help devices.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Supported non-ambulatory residents in range of motion exercises.
  • Answered call lights promptly and responded to requests for assistance in a timely manner.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Transported patients safely between locations using wheelchairs or stretchers.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Demonstrated proper body mechanics when transferring, lifting, positioning or ambulating patients.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Used mobility devices to transport patients.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Documented activities and recorded information in EMR system.

Certified Nurses Aide

Christian Health Care
Springfield, MO
12.2002 - 09.2004
  • Answered call lights promptly and responded to patient needs quickly.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Assisted residents in preparing for activities and social programs.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Helped residents walk with or without self-help devices.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Helped feed patients who required assistance during meals.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Provided basic patient care, including bathing, feeding, and grooming.
  • Performed basic housekeeping duties such as changing linens, tidying up rooms, restocking supplies.
  • Utilized infection control measures appropriately while performing tasks.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted with dressing and undressing of residents when necessary.
  • Responded to emergency situations according to established protocols.
  • Recorded intake and output measurements accurately on charts.
  • Assisted in transferring patients from beds to wheelchairs or other equipment as needed.

Server

Oasis Bar and Grill
Springfield, MO
03.2002 - 05.2002

Sales Agent

GC Services
Copperas Cove, TX
06.2000 - 02.2001
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Maintained accurate records of customer interactions and transactions.
  • Negotiated deals and handled complaints or objections.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Greeted and assisted customers to foster positive experiences.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Listened to customer needs to identify and recommend best products and services.
  • Conducted market research to identify selling possibilities and evaluated customer needs actively.
  • Created presentations and proposals for prospective clients.
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Assisted in training of new hires on organizational procedures, policies and sales techniques.
  • Reviewed files, recordings, and other documents to obtain information to respond to requests.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Bar Server

Teasers Gentlemens Club
Springfield, MO
12.1999 - 06.2000

Education

Graduate Certificate - Computer Office Management

Bryan College
Springfield, MO
02-2000

High School Diploma -

Copperas Cove High School
Killeen, TX
05-1996

Some College (No Degree) - I.T.

Central Texas College
Killeen, TX

Skills

  • Sales follow-up
  • Client relations
  • Business development
  • Industry expertise
  • Client analysis
  • Consultative selling
  • Technical support
  • Customer assistance
  • Social media marketing
  • Networking
  • Sales training
  • Building rapport

Affiliations

  • I love spending time with my Family
  • I love learning new things
  • I am a huge fan of Karaoke
  • I enjoy cooking and feeding people
  • I also like to have kid fun like playing video games

Timeline

Online Sales Agent

Big Hittaz
10.2024 - Current

Server

Applebee's Neighborhood Grill + Bar
08.2023 - 02.2024

House Cleaner

Southern Charmed Cleaning and Concierge
04.2022 - 06.2023

Hotel Housekeeper

Red Roof Inn Hotel
04.2007 - 12.2010

Certified Nurse Aide

Jordan Creek Nursing & Rehab
09.2004 - 12.2004

Bar Server

Teasers Gentlemens Club
04.2003 - 05.2006

Certified Nurses Aide

Christian Health Care
12.2002 - 09.2004

Server

Oasis Bar and Grill
03.2002 - 05.2002

Sales Agent

GC Services
06.2000 - 02.2001

Bar Server

Teasers Gentlemens Club
12.1999 - 06.2000

Graduate Certificate - Computer Office Management

Bryan College

High School Diploma -

Copperas Cove High School

Some College (No Degree) - I.T.

Central Texas College

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Katrina Chambers