Katrina Cherry
Riverdale ,Georgia
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Package Handler Trainer
FedEx Ground
05 2022 - 12 2023
- Collaborated with human resources to develop and implement an onboarding program specifically designed for package handlers, streamlining the integration of new hires into the team.
- Enhanced team efficiency 45% more by developing and implementing comprehensive training programs for package handlers.
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Reduced workplace injuries by 80% with thorough safety training and regular reinforcement of safe work practices.
Package Handler
FedEx Ground
05 2022 - 05 2022
- Used hand-held scanners and physical logs to accurately track item movements.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Proved successful working within tight deadlines and a fast-paced environment.
- Built strong relationships with customers and vendors through excellent customer service.
- Contributed to increased productivity by loading and unloading trailers efficiently and effectively in high-pressure situations.
Server
Olive Garden Restaurant
05 2021 - 05 2022
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Customer Service Representative
Duncantell Inc. LLC.
05 2020 - 05 2021
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor Of Business Administration -
09.2027
Diploma Of Medical Assistanting - Medical Assistant
05.2018
Skills
- Strong communication and interpersonal skills
- Active listening and problem solving abilities
- Performance monitoring and evaluation
- Conflict Resolution
- Proficiency in call center software and CRM systems
- Leadership and team management
- Results driven
- Customer service excellence
- Agility and Innovation skills
- Budgets and forecasting
- Warehouse operations
- MS Office Suite and Intermediate Math skills
Accomplishments
- Promotion to Package Handler Trainer.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Package Handler Trainer - FedEx Ground
05 2022 - 12 2023
Package Handler - FedEx Ground
05 2022 - 05 2022
Server - Olive Garden Restaurant
05 2021 - 05 2022
Customer Service Representative - Duncantell Inc. LLC.
05 2020 - 05 2021
Strayer University - Bachelor Of Business Administration ,
Altierus Career College - Diploma Of Medical Assistanting, Medical Assistant
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