Summary
Overview
Work History
Education
Skills
Cover Letter
Timeline
Generic

Katrina Christiansen

Salt Lake City,UT

Summary

Dedicated customer service professional with experience in handling customer inquiries, resolving issues, and enhancing customer satisfaction. Skilled in relationship building, communication, and task management. Recognized for creating positive customer experiences through empathy and problem-solving abilities.

Overview

16
16
years of professional experience

Work History

Restaurant Shift Manager

Cafe Madrid
03.2022 - Current
  • Led team members in providing excellent customer service and resolving issues efficiently
  • Trained new hires on customer service best practices to ensure high service standards
  • Managed inventory, scheduling, and cash transactions to support seamless operations

Customer Service Representative

Flower Patch
04.2009 - 10.2010
  • Assisted customers with product selection, billing, and returns, ensuring high satisfaction
  • Handled inbound customer interactions via calls, chats, and emails
  • Maintained accurate records, updated databases, and generated reports to support management

Education

Some College (No Degree) - Pre-Nursing Studies

Salt Lake Community College
Salt Lake City, UT

Skills

  • Excellent Communication
  • Customer Relationship Management
  • Task Delegation
  • Problem Resolution
  • Team Leadership

Cover Letter

November 12,2024

Hiring Manager, ADA Business

Dear Hiring Manager, I am writing to express my interest in the Customer Service Representative position at ADA Business Solutions. With a strong background in customer service and experience in managing customer interactions in various settings, I am excited about the opportunity to contribute to your team. My skills in problem-solving, communication, and relationship building align well with ADA Business Solutions’ commitment to exceptional customer experiences. In my previous role as a Customer Service Representative at Flower Patch, I developed a strong understanding of managing customer inquiries, troubleshooting issues, and ensuring overall satisfaction. Additionally, my experience as a Restaurant Shift Manager at Cafe Madrid allowed me to hone my leadership abilities and improve my skills in task management, training, and team coordination. I am confident that my experience and passion for helping customers will make a positive impact on your team. Thank you for considering my application. I look forward to the opportunity to discuss how my background and skills can contribute to the continued success of ADA Business Solutions. Sincerely, Katrina Christiansen

Timeline

Restaurant Shift Manager

Cafe Madrid
03.2022 - Current

Customer Service Representative

Flower Patch
04.2009 - 10.2010

Some College (No Degree) - Pre-Nursing Studies

Salt Lake Community College
Katrina Christiansen