Katrina Coburn
Alvin
Summary
Resourceful professional with strong background in customer service and telephone communication. Proven ability to develop rapport with clients and create welcoming environments. Skilled in efficiently addressing client inquiries while thriving in fast-paced settings. Committed team player with excellent time management capabilities.
Overview
12
12
years of professional experience
Work History
Receptionist
East Houston Physicians Group
Channelview
02.2022 - 01.2023
- Provided excellent customer service at all times while interacting with both internal and
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Welcomed patients and visitors, creating a friendly environment at the clinic.
Office Manager
Rhino Solutions
Webster
03.2017 - 06.2022
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Educated customers about features, benefits, advantages, pricing plans. of the services provided by the organization.
- Conducted cold calls to potential clients to generate leads and interest.
- Maintained detailed records of customer interactions and follow-up actions.
- Followed up on leads generated from marketing campaigns or other sources in order to increase sales opportunities for the company.
Legal Assistant
Pinkerton Law Firm
Houston
09.2010 - 09.2012
- Greeted clients upon arrival at office and provided assistance as needed.
- Answered phones promptly while providing courteous customer service.
- Organized and maintained case files, ensuring easy access to important information.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; and obtaining necessary signatures.
Education
San Jacinto College
Webster, TXHigh School Diploma -
Three Oaks Academy
Houston, TXSkills
- Customer service
- Time management
- Problem solving
- Professionalism
- Multi-line telephone operation
- Rapport building
- Sales and marketing
Timeline
Receptionist
East Houston Physicians Group
02.2022 - 01.2023
Office Manager
Rhino Solutions
03.2017 - 06.2022
Legal Assistant
Pinkerton Law Firm
09.2010 - 09.2012
San Jacinto College
High School Diploma -
Three Oaks Academy
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