Katrina Cole
Lawrenceville,GA
Work Preference
Summary
Dedicated professional focused on delivering exceptional service and thorough investigations to drive goal achievement and enhance client satisfaction. Proven ability to utilize active listening, attention to detail, and critical thinking to positively influence business outcomes. Committed to fostering respectful and empathetic interactions to build strong client relationships.
Overview
29
29
years of professional experience
Work History
Walk Coordinator Volunteer
Lupus Foundation New England
Remote
06.2019 - Current
- Facilitate initiatives to enhance Lupus awareness through engaging events.
- Help create informative experiences celebrating strength and resilience, supporting fundraising objectives.
- Conduct event registration while managing logistics efficiently.
- Coordinate communications to ensure effective execution of all planned activities.
Household Manager
The Cole Family
11.2012 - Current
- Manage operations and records for household of four family members.
- Coordinate activities to promote health and wellness within active household.
- Maintain organization and upkeep of residence to ensure a healthy living environment.
- Provide support for children's intellectual, emotional, and social development.
Library Services Representative
Yorkville Public Library
Yorkville, IL
03.2018 - 10.2019
- Welcomed patrons and provided exemplary customer service by demonstrating extensive knowledge of the library's resources, and exhibiting professionalism, warmth, and high energy.
- Provided telephone and in-person assistance for inquiries, searches, and material acquisition.
- Used physical books, internal databases and online resources to help patrons with diverse questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed program registrations, and maintained registration records.
- Performed copying, filing, laminating, and other requested administrative tasks.
- Conducted children's literacy programs and craft activities.
- Documented programs through photography, synopses, and visual displays.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Registrar Services Specialist III
DeVry University
Naperville, Illinois
11.2009 - 10.2012
- Analyzed transcripts, military experience, international documents, and academic policy to identify course equivalents and award transfer/proficiency credit.
- Performed hands-on training, quality reviews, and coaching for new staff on evaluation procedures and regulations.
- Provided academic guidance for students daily, through program evaluations and course selections, to maintain educational progression and fulfill graduation requirements.
- Kept detailed records, maintained knowledge of academic policies, and followed company procedures to deliver exceptional work.
- Demonstrated unwavering professionalism, and maintained positive interactions and relationships with Deans, Advisors, students, internal, and external parties.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Provided support and guidance to students experiencing technical difficulties with placement tests.
Elder Abuse Investigator
Senior Services Associates, Inc.
Aurora, IL
10.2008 - 11.2009
- Conducted investigations into allegations of abuse, neglect, and exploitation against senior citizens.
- Maintained detailed case log of all cases assigned to monitor progress and completion.
- Performed residential welfare checks to evaluate safety and living conditions of at-risk individuals.
- Completed comprehensive face-to-face interviews (with families and unrelated individuals) to generate reports to document investigative findings, and determine the level of intervention and/or assistance needed.
- Maintained organized records of all information and material pertinent to open investigations.
- Submitted state compliance forms, formulated action plans, counseled at-risk individuals and families, and collaborated with community and legal entities to promote overall safety and healthy environments.
- Arranged for the emergency removal of older adults deemed unsafe in the home.
Arbitration & Subrogation Specialist
CRAIG/is, Ltd
Remote and Warrenville, IL
11.2001 - 07.2008
- Conducted complex investigations, negotiated settlements, and prepared arbitrations as a means of dispute resolution.
- Verified liability extent with reviews of police reports, medical treatment histories and other records.
- Procured relevant case law, state statutes, and evidence to support legal liability against adverse parties.
- Initiated recovery efforts that resulted in more than $850,000 in 2008.
- Trained employees abroad, mentored them, and prepared quality reviews for new employees.
- Proficiently performed multi-state responsibilities from Illinois as a remote worker.
Senior Claim Representative
State Farm Insurance Company and Progressive Insurance Company
Elmhurst, IL and Jacksonville, FL
02.1997 - 11.2001
- Analyzed documents and interpreted policies to determine applicable coverages, legal liability, and damages.
- Utilized critical thinking to dissect problems, evaluate solutions, and render sound decisions.
- Prepared vehicle damage estimates, and negotiated first- and third-party settlements.
- Communicated effectively with parties, setting expectations, providing updates, and explaining the claims process clearly.
- Conducted thorough investigations of claims by reviewing documents, interviewing involved parties, and consulting with experts.
- Maintained detailed records. Evaluated and processed insurance claims according to company policies and industry standards.
Education
Bachelor of Science - Criminal Justice
Bradley University
Peoria, ILSkills
- Versatility
- Decision-making
- Verbal and written communication
- Interpersonal skills
- Problem-solving
- Efficiency
- Time management
- Critical thinking
- Relationship building
- Discretion and confidentiality
- Adaptability and flexibility
- Autonomous worker
- Team collaboration
- Task prioritization
- Customer service
- Information collection
- Kindness
- Empathy
- Authenticity
- Calm under pressure
- Professionalism
- MS office
- Analytical skills
- Recordkeeping
- Clear communication
- Conflict resolution
- Multitasking and organization
- Detail-Oriented
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline Gap
Hello and thank you for your interest! When reviewing my resume, you might notice a gap in employment. My absence is due to me taking time to care for my children. During my time away, I further developed my organizational abilities and cultivated my problem-solving skills in dynamic environments. My child-rearing experience has enhanced my talents in leadership, teamwork, determination, and prioritization as I managed multiple schedules, provided academic instruction, and provided around-the-clock care. My children are soaring and I am now prepared to get back into the workforce. Let's meet!
Timeline
Walk Coordinator Volunteer
Lupus Foundation New England
06.2019 - Current
Library Services Representative
Yorkville Public Library
03.2018 - 10.2019
Household Manager
The Cole Family
11.2012 - Current
Registrar Services Specialist III
DeVry University
11.2009 - 10.2012
Elder Abuse Investigator
Senior Services Associates, Inc.
10.2008 - 11.2009
Arbitration & Subrogation Specialist
CRAIG/is, Ltd
11.2001 - 07.2008
Senior Claim Representative
State Farm Insurance Company and Progressive Insurance Company
02.1997 - 11.2001
Bachelor of Science - Criminal Justice
Bradley University