Katrina Collins

Skilled phlebotomist with experience in a fast-paced Level I trauma hospital, performing accurate and timely blood collection in emergency and critical care settings. Adept at handling high patient volumes, prioritizing STAT draws, and working under pressure. Also experienced in laboratory support, including specimen processing, labeling, and data entry to ensure efficient workflow and accurate diagnostic results.

Providing exceptional customer service as a call center representative, assisting with account inquiries, transaction issues, loan information, and online banking support. Handled a high volume of calls with professionalism, accuracy, and confidentiality, while resolving issues efficiently and promoting credit union products and services.

My task working at one of the popular cable companies in the US, handling inbound calls related to billing, technical support, service inquiries, and account management. Resolved issues efficiently while delivering a high level of customer satisfaction, upselling products and services when appropriate, and maintaining detailed records of interactions in a fast-paced, performance-driven environment.