KATRINA CONNELL
ODESSA
Summary
Proven Operations Manager with a track record of enhancing team leadership and problem-solving skills at Dennard and Todd Overhead Doors. Excelled in operations management and customer service, significantly improving performance outcomes and service consistency. Expert in employee relations, demonstrated by empowering staff and optimizing operational efficiency.
Overview
23
23
years of professional experience
Work History
OPERATIONS MANAGER
DENNARD AND TODD OVERHEAD DOORS
ODESSA
03.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Administered office operations, including data entry, purchase order management, accounts receivable, accounts payable, payroll, scheduling, reconciling bank account, quickbooks experience
Certified Restaurant Supervisor
RED LOBSTER
ODESSA
03.2002 - Current
- Maintained high food safety standards through consistent monitoring and enforcement of proper sanitation procedures.
- Improved table turnover times by refining seating arrangements and optimizing floor plans for peak hours of operation.
- Oversaw hiring process for new employees, introducing qualified candidates who contributed positively to the restaurant''s success.
- Implemented standard operating procedures to maintain consistency in service, resulting in positive guest feedback and repeat visits.
HEAD ASSISTANT
KIDS DENTAL
ODESSA
02.2014 - 05.2020
- Optimized calendar management practices for executive staff members, allowing them more time to focus on strategic priorities rather than scheduling conflicts.
- Maintained inventory control of office supplies through diligent monitoring of stock levels and reordering when necessary to avoid shortages or delays in availability.
- Contributed to project management efforts by tracking progress on key initiatives and providing regular status updates to stakeholders.
- Assisted in the development and implementation of office policies and procedures, ensuring consistent adherence to established guidelines across all departments.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
Education
DENTAL ASSISTANT LICENSE - DENTAL
ODESSA COLLEGE
ODESSA05-2010
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Operations monitoring
- Employee relations and conflict resolution
- Staff management
Timeline
OPERATIONS MANAGER
DENNARD AND TODD OVERHEAD DOORS
03.2020 - Current
HEAD ASSISTANT
KIDS DENTAL
02.2014 - 05.2020
Certified Restaurant Supervisor
RED LOBSTER
03.2002 - Current
DENTAL ASSISTANT LICENSE - DENTAL
ODESSA COLLEGE