Bartender
PNW PIZZA COMPANY
04.2023 - Current
Hi, I’m
Katrina Contreras
Vancouver
Summary
Experienced professional with a background in bartending and serving, skilled in customer service, multitasking, and problem-solving. Proven ability to thrive in fast-paced environments at Playmakers Hazel Dell, Stanfords, and Red Robin. Strong work ethic and keen eye for detail, consistently delivering exceptional service. Proficient in English, motivated, and adaptable to new challenges.
Work History
PNW PIZZA COMPANY
Bartender
04.2023 - Current
Job overview
- Prepared and served a variety of beverages, ensuring high-quality standards and customer satisfaction.
- Assisted in managing inventory levels, tracking supplies to minimize waste and optimize costs.
- Collaborated with kitchen staff to create timely service during peak hours, enhancing overall dining experience.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations consistently.
- Developed knowledge of cocktail recipes and drink pairings, providing personalized recommendations to patrons.
- Trained new staff on bartending techniques and company policies, fostering a team-oriented environment.
- Implemented efficient workflows during busy shifts, improving service speed without compromising quality.
- Resolved customer concerns promptly, ensuring positive experiences that encouraged repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Stanford
Bartender
06.2020 - 09.2021
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Skills
Task management expertise
Service excellence
Consistently reliable
Cooperative attitude
Communication excellence
Emotional resilience
Friendly disposition
Interactive engagement
Cleanliness protocols
Consumer relations knowledge
Customer transaction processing
Menu retention
Service-driven attitude
Customer service in hospitality
Dining service management
Alcohol consumption awareness
Timeline
Bartender
Stanford
06.2020 - 09.2021
Overview
6
years of professional experience