Katrina Coolbeth
New Milford,CT
Summary
Driven professional with experience at New Milford Animal Hospital, adept in veterinary medical records software and exceptional in customer interaction. Excelled in boosting clinic revenue through meticulous billing and fostering teamwork. Demonstrated unparalleled attention to detail and prioritization, enhancing operational efficiency and client satisfaction. Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist/Assistant
New Milford Animal Hospital
09.2020 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Checked patient insurance, demographic, and health history to keep information current.
- Printed prescription requests and queries in compliance with practice protocol.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Personal Care Assistant
Laury Jeanbom
01.2019 - 09.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Managed confidential information with discretion, maintaining the highest level of trust and professionalism.
Education
High School Diploma -
Harmony Christian School
Middletown, NY06.2001
Skills
- Teamwork and Collaboration
- Telephone Etiquette
- Medical Recordkeeping
- Prioritization
- Employee Training
- Payment Processing
- Veterinary Medical Records Software
- Attention to Detail
- Effective Multitasking
- Customer interaction
- Medication Dispensing
- Billing and Invoicing
- Client Relations
- Appointment Scheduling
Certification
- Trupanion Pet insurance Certified
Timeline
Veterinary Receptionist/Assistant
New Milford Animal Hospital
09.2020 - Current
Personal Care Assistant
Laury Jeanbom
01.2019 - 09.2020
High School Diploma -
Harmony Christian School
- Trupanion Pet insurance Certified
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