Katrina Corbett
San Antonio
Summary
Dynamic mortgage processing professional with over 13 years at Navy Federal Credit Union, excelling in loan processing and fraud detection. Proven track record of optimizing workflows and enhancing client satisfaction through strong communication and collaboration. Adept at credit evaluation, ensuring compliance while delivering timely loan approvals and educating clients on lending products.
Overview
13
13
years of professional experience
Work History
Mortgage Processor II
Navy Federal Credit Union
08.2020 - Current
- Optimized workflow efficiency by prioritizing tasks based on client needs and deadlines, ensuring timely completion of loans.
- Collaborated closely with underwriters to expedite loan approvals, resulting in increased productivity.
- Reduced loan application processing time by diligently reviewing and verifying applicant information.
- Developed a strong understanding of lending products to provide informed recommendations tailored to individual borrower needs.
- Processed mortgage loan applications accurately and successfully for over 4 years.
- Educated customers on loan services and regulations to confirm compliance.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
Senior Member Service Representative
Navy Federal Credit Union
04.2012 - 08.2020
- Strengthened relationships with members through personalized interactions and attentive service.
- Trained new hires in company policies and procedures, ensuring consistent quality of service across the team.
- Ensured compliance with federal regulations by staying updated on industry changes, applying necessary adjustments to internal processes accordingly.
- Reduced wait times by efficiently handling high call volumes and implementing effective time management techniques.
- Demonstrated commitment to excellence in member service by consistently meeting or exceeding performance targets.
- Managed escalated issues adeptly, negotiating resolutions that balanced both member needs and business objectives.
- Collaborated with cross-functional teams to implement process improvements, streamlining workflows for optimal efficiency.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Arts - Business Management
Jacksonville University
Skills
- Strong communication skills
- Collaboration and teamwork
- Professionalism and ethics
- Fraud detection capabilities
- Loan processing expertise
- Credit evaluation expertise
- Processing procedures
- Employment verification
Timeline
Mortgage Processor II
Navy Federal Credit Union
08.2020 - Current
Senior Member Service Representative
Navy Federal Credit Union
04.2012 - 08.2020
Bachelor of Arts - Business Management
Jacksonville University
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