Katrina Curiel

-Manage all administrative duties for home buyer and seller transactions from contract to close

-Aid real estate agents, clientele, and other stakeholders with paperwork and ensure the completion of all escrow documents, such as appraisals, titles, loans, and seller closing package
Make sure the buyer’s offer and counteroffers get approved and executes contract on behalf of seller to ensure a smooth real estate sales process

-Check each document to verify it has all the correct signatures and dates so the transaction process goes smoothly
-Arrange for and attend events regarding the closing process
-Enter client information into the client database system and submit appropriate documentation to the office broker for file compliance and keep track of transaction activity
-Manage file/ deal through Salesforce platform
-Process and confirm all outgoing and incoming wires due at close of escrow

● Assist in onboarding new team members

● Attend weekly progress meetings to help teams stay on track

● Manage CRS / Salesforce data entry and client follow up tasks

● Schedule maintenance and repair work for properties

● Respond and route leads via text, email and phone calls; help organize, track, follow up and nurture new leads and past clients

●Collaborate with managers and other team members to create strategic objectives

● Develop and oversee transaction plans and real estate projects

● Evaluate dates, contract options, and prepare strategic direction

●Support real estate agents in maintenance, documentation and follow-up of all escrow related paperwork to ensure accuracy and timeliness

● Complete all administrative tasks assigned by broker, agent or client to help entire process run smoothly

●Worked closely with senior leadership to complete projects and solve complex issues on strict schedules and budgets.

●Identified issues through root cause analysis to implement corrective action.

●Improved overall progress through working closely with staff members and streamlining processes

●Managed diverse projects and resolved complex issues to support timely completion.

• Handling the complex needs of our customers with professionalism and empathy
• Guide customers to understand all aspects of the Offerpad Experience
• Handle questions and unresolved issues via email, phone and chat
• Mange company email through Zendesk Software ticketing system
• Work closely with internal teams and Offerpad's sellers and agents
• Assist potential buyers inquiries, including accessing our self-tour homes through "Instant Access”
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Maintained energy and enthusiasm in fast-paced environment.
• Used coordination and planning skills to achieve results according to schedule.
• Increased customer satisfaction by resolving issues.
• Collaborated with team members to achieve target results.

• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Maintain all computer devices through inventory system for over 70,000 devices within the school District
• Receive, record and process all work orders to appropriate Information Systems staff through Work Order System- TrackIt
• Install, modify, and repair computer software
• Follow up with customers to ensure issue has been resolved.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Documented support interactions for future reference.
• Trained and supported end-users with software, hardware and network standards and use processes.

• Identifies, diagnoses, troubleshoots, and resolves Level One problems for users of the mainframe, computer software and hardware, District network, the Internet and new computer technology in a call center environment
• Attends Educational Technology leadership meetings as required for providing and/or gathering information relating to job functions
• Creates job orders through Web Help Desk software for the appropriate technician if cannot resolve technical issues by support over the phone
• Provide support for Student Information System- Synergy.
• Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
• Collaborated with internal partners to effectively resolve user issues.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Rolled out software updates and applied server patches to thwart threats from penetrating networks.

• Ensure accuracy of attendance records, for the purpose of complying with State laws governing attendance accounting
• Communicate with parents, students, staff, etc in person, by telephone or letter on a variety of attendance truancy issues and meeting district and state absence notification requirements
• Enter incident referrals into Student Information System: Synergy
• Run quarterly and end of the year reports through Synergy for auditing purposes.
• Received and routed business correspondence to correct departments and staff members.
• Screened visitors and issued badges to maintain safety and security.
• Delivered clerical support by handling range of routine and special requirements.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Executed record filing system to improve document organization and management.
• Developed correspondence letters, memos and emails.

• Process and enter claim with available information from caller
• Adjudicate claims and process claims for payment
• Request all information from internal or outside sources to ascertain completeness and validity of claim including coordination of benefits information
• Issue insurance payments for claims settlement
• Compare data on claim application; analyze claims to determine extent of liability or for further investigation
• Generated, posted and attached information to claim files.
• Verified client information by analyzing existing evidence on file.
• Checked documentation for accuracy and validity on updated systems.

• Meet and greet customers/Take patient to treatment rooms
• Handle front desk duties- take payments, answer phones, file, fax
• Physical examination of patient, administer office treatments, and keep records
• Assist patient with rehabilitation exercises and treatments used in Chiropractor office
• Sanitized, restocked and organized exam rooms and medical equipment.
• Documented vital signs and health history for patients in clinic.
• Performed electric muscle stimulation, massage and mechanical traction.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
• Collected and documented patient medical information such as blood pressure and weight.

• Ensure that patrons have an enjoyable dining experience by providing quality customer service
• Success multitasking while remaining professional and courteous in fast-paced environments
• Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies
• Handled large amounts of cash, credit/cards and gift cards
• Balanced cash out showing amounts of cash and credit receipts at end of shift using POS restaurant software