Katrina Curry
Chicago,IL
Summary
Dynamic professional with a proven track record in property management and customer service, exemplified during my tenure at The Apartment Source. Expert in lease renewals and adept at fostering teamwork and collaboration. Increased tenant satisfaction through efficient problem-solving and exceptional communication skills. Skilled in Fair Housing Regulations and passionate about delivering top-notch service.
Overview
10
10
years of professional experience
Work History
Licensed Leasing Agent
The Apartment Source
04.2023 - Current
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Conducted thorough property tours, showcasing features and amenities to attract high-quality tenants.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Contributed to a positive team environment, working closely with colleagues to achieve shared leasing goals.
- Built strong relationships with potential tenants through effective communication and attentiveness to their needs.
Assistant Property Manager
Evergreen Real Estate Group/ Haven Towers
05.2021 - 04.2023
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding community.
Housing Specialist
Nan Mckay & Associates
10.2018 - 05.2021
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Assisted applicants in filling out housing applications and verifying assets.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
Retail Sales Associate Cashier
Rainbow Shops
03.2018 - 10.2018
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
Customer Service Representative
TTC
08.2015 - 05.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved resolution time with effective problem-solving for customer complaints.
Customer Service Representative/Returns Cashier
Bed Bath & Beyond
08.2014 - 08.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Certificate - Pharmacy Technician
Northwestern College
Bedford Park, IL06.2011
High School Diploma -
Marie Sklodowska Curie Metropolitan High School
Chicago, IL06.2000
Skills
- Lease Renewals
- Fair Housing Regulations
- Rent collection
- Property Management
- Document Preparation
- Social Media Marketing
- Real Estate Laws
- Online Advertising
- Portfolio Management
- Teamwork and Collaboration
- Excellent Communication
- Background Checks
Timeline
Licensed Leasing Agent
The Apartment Source
04.2023 - Current
Assistant Property Manager
Evergreen Real Estate Group/ Haven Towers
05.2021 - 04.2023
Housing Specialist
Nan Mckay & Associates
10.2018 - 05.2021
Retail Sales Associate Cashier
Rainbow Shops
03.2018 - 10.2018
Customer Service Representative
TTC
08.2015 - 05.2016
Customer Service Representative/Returns Cashier
Bed Bath & Beyond
08.2014 - 08.2015
Certificate - Pharmacy Technician
Northwestern College
High School Diploma -
Marie Sklodowska Curie Metropolitan High School
Similar Profiles
Malcolm CandersMalcolm Canders
Realtor at The Apartment SourceRealtor at The Apartment Source
WHITNEY YOUNGWHITNEY YOUNG
Leasing Agent at The Apartment SourceLeasing Agent at The Apartment Source
Kimberly FrancoKimberly Franco
Leasing Agent at The Apartment SourceLeasing Agent at The Apartment Source
Tsvetelin PenevTsvetelin Penev
Back Server at The Peninsula HotelBack Server at The Peninsula Hotel
Jose Sanchez-GarciaJose Sanchez-Garcia
Certified Medical Assistant at Northwestern MedicineCertified Medical Assistant at Northwestern Medicine