Katrina Curtis
Minneapolis,MN
Summary
Accomplished Collections Manager at Wheeler Hardware Company, adept in risk assessment and past due balance management, enhanced collections efficiency significantly. With a knack for fostering customer relationships and a goal-oriented focus, I excel in utilizing advanced computer skills and empathy to drive performance improvement and customer service excellence.
Overview
7
7
years of professional experience
Work History
Collections Manager
Wheeler Hardware Company
09.2019 - Current
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Oversaw daily posting of payments to customer accounts.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Accessed credit records to evaluate customer credit histories.
Service Coordinator
Wheeler Hardware Company
09.2019 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Coordinated and monitored service activities to confirm work met all requirements.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
Sales Associate
Fleet Farm
01.2018 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Server
Taco Bell
06.2017 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Spring Lake Park High School
Spring Lake Park, MN06.2018
Skills
- Risk Assessment Capabilities
- Past due balance management
- Customer Service Management
- Exceptional organization
- Goal-oriented focus
- Advanced computer skills
- Empathy and Tactfulness
- Performance Improvement
- Expertise in Dynamics 365 Business Central
- Proficient in CERP
Timeline
Collections Manager
Wheeler Hardware Company
09.2019 - Current
Service Coordinator
Wheeler Hardware Company
09.2019 - Current
Sales Associate
Fleet Farm
01.2018 - 09.2019
Server
Taco Bell
06.2017 - 01.2018
High School Diploma -
Spring Lake Park High School
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