Katrina Custer
Executive Administrative Manager
Sherman,TX
My biggest motivation? Just to keep challenging myself. I see life almost like one long University education that I never had ~ everyday I’m learning something new.
Richard Branson
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives, specifically those in C-suite positions. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Expert in travel management, expense tracking and schedule coordination. Successfully manages high-volume workloads in rapidly changing environments.
Overview
11
11
years of professional experience
Work History
Executive Assistant
CED Constructive Engineering Design, Inc.
Overland Park, KS
11.2019 - 02.2021
- Transitioned company from Word based invoicing to QuickBooks.
- Prepared web site mockups for executive discussion and input; hired web designer and coordinated new company website design and content.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Used advanced software to prepare documents, reports and presentations.
- Used QuickBooks to produce monthly invoices, reports and other deliverables.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created and managed office systems to efficiently deal with documentation.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Filed paperwork and organized computer-based information.
Personal Shopper
InstaCart
Overland Park, KS
04.2019 - 11.2019
- Responsible for shopping and delivering customer requested items, handpicking produce and meats.
- Provided superior customer service with 4.96/5.00 rating
- Assisted customers with food selection, inquiries and other customization requests.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Senior Account Manager/Office Manager
Allied Business Solutions, LLC
Gardner, KS
09.2017 - 03.2019
- Collect and analyze data to detect duplicate services and charges, unnecessary applications, or inaccurate telecommunications tariffs and taxes resulting in savings of 5-20%
- Prepare and present detailed reports on audit findings.
- Work with telecommunication providers to streamline and simplify customer services and billing.
- Train other staff members to perform work activities, such as using proprietary software; created new software manual.
- Check figures, postings, and documents for correct entry and mathematical accuracy.
- Receive and record payments against customer account balances; prepare deposits.
- Answer telephones, direct calls, and take messages
- Maintain and update filing, inventory, mailing, and database systems
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
- Inventory and order materials, supplies, and services.
- Troubleshoot problems involving office equipment, such as computer hardware and software.
Office Assistant
Southard Corporation
Great Bend, KS
09.2016 - 09.2017
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Receive payment and record receipts for services.
Owner/Meeting Planner
Creative Meetings & Events, LLC
Manassas, VA
10.2011 - 12.2015
- Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.
- Evaluate and select providers of services according to customer requirements.
- Coordinate services for events, such as accommodation and transportation for participants, facilities, audio-visual, catering, signage, displays, special needs requirements, printing and event security; negotiate contracts with such service providers and suppliers.
- Plan and develop programs, agendas, budgets, and services according to customer requirements.
- Review event bills for accuracy, and approve payment.
- Organize registration of event participants
- Hire, train, and supervise volunteers and support staff required for events.
Executive Assistant
National Pharmaceutical Council
Washington, DC
04.2011 - 10.2011
- Prepare agendas and make arrangements, such as coordinating catering for luncheons, committee, board, and other meetings.
- Manage and maintain executives' schedules.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports and presentations.
Executive Assistant/Office Manager
The Vinyl Institute
Washington, DC
11.2010 - 04.2011
- Compiled statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses
- Performed general office duties such as filing, answering telephones, and handling routine correspondence
- Prepared bank deposits, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks
- Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- Made travel arrangements for executives.
Director of Administration and Operations/Assistant
National Association of Wheat Growers
Washington, DC
01.2009 - 10.2010
- Boosted associate member dues by 191% in three months with new benefits program
- Restructured annual leadership and policy directory including addition of paid advertising to cover 100% of production costs
- Primary leadership role in all aspects of office management, facilities operations, meeting and event organization and project management
- Created marketing tools ranging from online meeting and event websites and social media campaigns to promotion materials.
- Negotiated language in event contracts and service agreements.
- Plan, administer and control budgets for contracts, equipment and supplies; removing duplicate and unused services and expenditures.
Skills
Business writing
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Assistant - CED Constructive Engineering Design, Inc.
11.2019 - 02.2021
Personal Shopper - InstaCart
04.2019 - 11.2019
Senior Account Manager/Office Manager - Allied Business Solutions, LLC
09.2017 - 03.2019
Office Assistant - Southard Corporation
09.2016 - 09.2017
Owner/Meeting Planner - Creative Meetings & Events, LLC
10.2011 - 12.2015
Executive Assistant - National Pharmaceutical Council
04.2011 - 10.2011
Executive Assistant/Office Manager - The Vinyl Institute
11.2010 - 04.2011
Director of Administration and Operations/Assistant - National Association of Wheat Growers
01.2009 - 10.2010
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