Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Dalfonso

PCA
Needles,CA

Summary

Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

Overview

16
16
years of professional experience

Work History

Supervisor

Moose Cafe
Long Beach , CA
03.2001 - 07.2007
Cashier, handled inventory for all pastries. Booked dates for catering events, and became supervisor for the night shift which required me to hire and train new employees and assist in payroll and scheduling.

Lead Clerk

Riverside Resort Hotel & Casino
Laughlin, NV
07.2009 - 10.2014
I started this job as a clerk which job titles including sending out E-mail, postal, personal phone calls to customer about promotions of shows and free play. When i received my promotion my job than included to handle customers personal satisfaction, complaints and confidential information to be entered into our system.

Cashier

Omega Burgers
Laughlin, NV
04.1999 - 05.2001
As a cashier my responsibilities included Handling money transactions, stocking of supplies as needed and assisting with payroll . I handled customer complaint and helped with the cleanliness of the establishment.

Education

High School Diploma - undefined

Bellflower Middle/High School
Bellflower, CA
2000

Skills

  • Creative problem solver
  • Trusted key holder
  • Quick learner
  • Proficient in cash management
  • Multi-line phone talent
  • Mediation capability
  • Exceptional communication skills
  • Strong client relations
  • Training development aptitude

Timeline

Lead Clerk

Riverside Resort Hotel & Casino
07.2009 - 10.2014

Supervisor

Moose Cafe
03.2001 - 07.2007

Cashier

Omega Burgers
04.1999 - 05.2001

High School Diploma - undefined

Bellflower Middle/High School

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Katrina DalfonsoPCA