Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Katrina Davis

Katrina Davis

Baltimore,MD

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Popyes

Assistant manager
Baltimore, MD
08.2023 - 06.2024
  • Utilized various software and tools to streamline processes and optimize performance.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

Assistant Manager

Wendy’s
Baltimore, MD
12.2018 - 05.2022
  • Maintained up-to-date knowledge of company products and services.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Communicated regularly with customers to gain insights into their needs.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Associate of Arts -

Morgan State University
Baltimore, MD

Skills

  • Collaboration
  • Critical Thinking
  • Excellent Communication
  • Organization and Time Management

Timeline

Popyes

Assistant manager
08.2023 - 06.2024

Assistant Manager

Wendy’s
12.2018 - 05.2022

Associate of Arts -

Morgan State University

Similar Profiles

CREATE PROFILE
Katrina Davis