Katrina Davis
Kingsland
Summary
Experienced in professional setting requiring strong customer service and administrative skills, looking to transition into new field. Developed abilities in managing client interactions and resolving issues effectively. Seeking to leverage these transferrable skills in new and challenging environment.
Overview
10
10
years of professional experience
Work History
Front Desk Clerk
Unaccompanied Housing
08.2022 - Current
- Performs a variety of front desk and/or reservation functions for the lodging program at Unaccompanied Housing
- Receives requests and processes reservations
- Records and enters reservations into the Property Management System (PMS)
- Checks guests in/out and assigns rooms
- Responsible for accountability of all room keys and other keys required for daily operation
- Provides information for local places of interest
- Keeps the front desk, lobby area, and2nd floor conference room clean and neat, to include vacuuming and wiping down of furniture
- May be required to run various reports
- Answers phones and transfers calls to appropriate individuals and replies to guest questions
- Logs trouble calls and ensures the appropriate department is notified
- Relocates guests to a different room when required
- Performs other related duties as assigned
Sales Associate
H&M
03.2022 - 06.2022
- Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards
- Alerts management of potential security issues
- Assists with inventory, including receiving and stocking merchandise
- Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest
- Serves customers by helping them select products
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Greets and receives customers in a welcoming manner
- Responds to customers’ questions
- Directs customers by escorting them to racks and counters
- Provides outstanding customer service
- Documents sales by creating or updating customer profile records
- Manages financial transactions
Brand Ambassador
Forever21
10.2021 - 03.2022
- The primary function of a Forever21 sales associate involves providing an excellent customer experience
- Duties for sales associates include greeting customers, helping guests on the sales floor, informing customers of sales or specials, and ringing up purchases
Merchandise Associate
TJMaxx
04.2021 - 10.2021
- T.J
- Maxx sales associates, commonly called merchandise associates, work on store sales floors performing various merchandising functions and providing quality customer service
- Essential job duties include greeting patrons, stocking items on racks and shelves, ringing up customer purchases at cashier stations, and helping shoppers locate merchandise
- Workers also clean the store and oversee fitting rooms where applicable
Merchandise Coordinator
HomeGoods
03.2017 - 03.2021
- Job requirements cater to individuals who work quickly, enjoy team-oriented environments, and consistently maintain pleasant attitudes
- Merchandise coordinators are responsible for ensuring that a retailer's merchandise is well-maintained and displayed in an attractive manner
Administrative Assistant
Auto and Home Insurance
02.2015 - 03.2017
- Provided assistance where necessary across the team and managed day-to-day office operations to run100% smoothly
- Was responsible for all general office duties with strong emphasis on customer service
- Performed general administrative duties using checklist and increased efficiency for30%
- Monitored a number of everyday office documents and emails
Education
Advanced Certificate - Criminal Investigations
John Jay College of Criminal Justice
06.2022
Bachelors in Science - Criminal Justice
John Jay College of Criminal Justice
New York, New York06.2021
Associates in Science - undefined
LaGuardia Community College
02.2019
Skills
- Detailed-oriented
- Very Organized
- Cash Handling
- Dependable
- Efficient
- Computer skills
- Multitask
- Teamwork
- Ability to communicate effectively
- Fast Learner
- Filing Skills
- Scheduling
- Administrative Assistance
- Office Administration
- Organization Skills
- Problem-solving skills
- Listening skills
- Microsoft office
- Detail-oriented
- Office organization
Awards
Dean’s List - John Jay College of Criminal Justice - July1,2021
Timeline
Front Desk Clerk
Unaccompanied Housing
08.2022 - Current
Sales Associate
H&M
03.2022 - 06.2022
Brand Ambassador
Forever21
10.2021 - 03.2022
Merchandise Associate
TJMaxx
04.2021 - 10.2021
Merchandise Coordinator
HomeGoods
03.2017 - 03.2021
Administrative Assistant
Auto and Home Insurance
02.2015 - 03.2017
Bachelors in Science - Criminal Justice
John Jay College of Criminal Justice
Associates in Science - undefined
LaGuardia Community College
Advanced Certificate - Criminal Investigations
John Jay College of Criminal Justice
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