KATRINA DAVIS

As a professional educator with a strong background in designing and delivering engaging curriculum, I am skilled in creating a dynamic, inclusive classroom environment that promotes student success and supports diverse learning needs. I am adept at fostering a collaborative learning environment that encourages student growth and achievement. I actively demonstrate strength in classroom management, lesson planning, and adapting instructional strategies to meet evolving educational demands. Recognized for my reliability, flexibility, and an eclectic teaching approach, I ensure smooth, effective operations in any learning setting.

As a Certified Ombudsman, I advocated for the quality of life and care of residents in long-term care (LTC) facilities. I addressed concerns from residents, families, and legal representatives through phone consultations, facility visits, and staff meetings, while accurately documenting cases and submitting monthly reports. I managed a wide range of administrative responsibilities including maintaining organized records, conducting research, preparing project materials, coordinating reports and appointments, arranging travel, and providing information to internal and external stakeholders. I frequently assisted with problem resolution and handled sensitive information with discretion.

In this role, I excelled at interpersonal communication, building collaborative relationships, solving complex problems, making informed decisions, and working with complex computer systems. I effectively managed my time to prioritize tasks in fast-paced, dynamic environments, consistently demonstrating professionalism, integrity, discretion, and reliability while supporting smooth and effective operations.

As a server at Ben & Jerry's, I was responsible for food handling and preparation, maintaining inventory, and ensuring merchandise was well-stocked. I consistently drove sales while delivering exceptional customer service, creating a positive dining experience and fostering customer satisfaction and loyalty. I shared my in-depth knowledge of ice cream flavors, products, and menu offerings to help customers make informed choices and enhance their experience. I assisted in training new hires, providing guidance on restaurant standards and best practices, and took pride in maintaining a clean, organized, and welcoming environment. Additionally, I performed opening and closing procedures, supporting smooth and efficient daily operations.

As a deli server, I was responsible for food handling and preparation, maintaining inventory, and ensuring merchandise was well-stocked. I consistently drove sales while delivering exceptional customer service, responding to inquiries, and fulfilling special requests. I collaborated with my coworkers to ensure timely service during peak hours, optimizing workflow efficiency. I took pride in maintaining a clean, organized, and welcoming environment that enhanced both operational efficiency and customer satisfaction and loyalty.

As a donut server, I was responsible for food handling and preparation, maintaining inventory, and ensuring merchandise was well-stocked. I consistently drove sales while delivering exceptional customer service and ensuring a positive dining experience. I demonstrated creativity in decorating products, offering visually appealing and enticing presentations. I was well-versed in the menu, I guided customers in making informed choices and fulfilled special requests. I managed order accuracy and efficiency during peak hours, streamlining workflow processes, and effectively multitasked by serving multiple tables simultaneously without compromising service quality. I took pride in creating and fostering a warm, welcoming environment that enhanced both operational efficiency and customer satisfaction. Additionally, I performed closing procedures, supporting smooth and effective daily operations.

As a summer camp counselor, I worked with an assigned age group over the course of six weeks, leading daily activities, organizing recreational programs, and assisting with events such as the end-of-summer talent show. I collaborated with staff to develop an engaging curriculum aligned with camp goals and while following safety protocols to ensure a secure environment for all participants. Leveraging my bubbly and energetic personality, I connected with children of various ages, keeping them engaged and fostering a fun, positive atmosphere. I mentored junior counselors, provided guidance on best practices and conflict resolution, and facilitated communication between parents and staff. As a positive role model, I promoted healthy habits, constructive guidance, and a supportive environment while managing daily operations to ensure smooth transitions and high participant engagement.

As a candy advisor, I was responsible for food handling and preparation, maintaining inventory, and ensuring merchandise was well-stocked. I consistently drove sales while delivering exceptional customer service, creating a positive and memorable dining experience. As a well-versed advisor on the full menu, I guided customers in their choices, creatively decorated products, and used engaging verbal techniques to entice purchases and drive sales. Known for my bubbly and energetic approach, I fostered a warm and welcoming environment that enhanced both operational efficiency and customer satisfaction. Additionally, I managed store operations, including closing procedures, contributing to smooth and effective daily operations.

As an administrative assistant, I supported efficient office operations by managing scheduling, document preparation, and recordkeeping. I served as a primary point of contact by greeting visitors, answering phones, drafting and handling professional emails and letters, and coordinating appointments. I maintained spreadsheets, databases, and filing systems, ordered supplies, and managed office equipment to ensure smooth daily operations. I maintained the confidentiality of sensitive company information while handling sensitive documents and communications. Additionally, I acted as a liaison between staff and management, assisted the team with various organizational tasks, and fostered a professional yet positive and welcoming environment for both staff and visitors.

As a Pee Wee Assistant, I worked with four-year-olds, collaborating closely with the lead teacher to create a structured and supportive learning environment. I assisted in planning, implementing, and supervising daily classroom activities, organized curriculum materials, and prepared supplies. I supervised the classroom in the teacher’s absence and performed general housekeeping duties, including preparing snacks and meals, cleaning, and laundry. Leveraging my bubbly and energetic personality, I engaged children in a fun, collaborative, and safe environment that encouraged them to learn, grow, and express themselves. I became knowledgeable about each child’s individual needs and well-being, maintained open communication with parents and caregivers, and actively developed the skills required for working in an early childhood program.

As a Mens, Juniors, and Misses (MJM)/Point of Sale (POS) associate, I maintained clean and organized fitting rooms, restocked merchandise, and ensured a positive shopping experience for customers. I operated the cash register, handled cash transactions, and reconciled daily sales reports while promoting short- and long-term sales initiatives. Known for my superb customer service skills, I engaged customers, addressed inquiries and complaints effectively, and enhanced overall satisfaction. I collaborated with team members to maintain an orderly and welcoming sales floor, contributing to a smooth and engaging retail environment.