Katrina Davis Taylor
Oklahoma City,OK
Summary
Driven by a results-focused approach, I leveraged my problem-solving and teamwork skills at AT&T Mobility to lead projects to completion and enhance customer loyalty through empathetic service. My expertise in escalation management and ability to maintain professionalism under pressure have consistently contributed to my teams' successes.
Overview
22
22
years of professional experience
Work History
Mi60
AT&T Mobility
08.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated leadership skills in managing projects from concept to completion.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
Customer Service Representative
AT&T Mobility
05.2002 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Southeast High School
Oklahoma City, OK05.1999
Skills
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer support expert
- Cross-Functional Communication
- Problem-Solving
- Issue Troubleshooting
- Dependable and Responsible
- Critical Thinking
- Escalation management
Additional Information
Reference:
Tammy Coe ASSOCIATE DIRECTOR-CUSTOMER SERVICE tc3392@att.com (405)219-2774
Timeline
Mi60
AT&T Mobility
08.2023 - Current
Customer Service Representative
AT&T Mobility
05.2002 - 05.2023
High School Diploma -
Southeast High School
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