Katrina Dean

• Developed personalized lesson plans aligned with student learning goals and pace.
• Adapted lesson plans to accommodate diverse learner needs, promoting inclusion and equal opportunities for all students
• Assessed progress regularly and adjusted tutoring methods to address learning gaps.
• Reinforced homework completion and study habits to improve consistency and retention.
• Prepared supplementary worksheets, quizzes, and review materials for targeted skill building.
• Provided one-on-one support for students facing academic challenges, resulting in improved grades and increased confidence in their abilities.
• Adapted instruction for different learning styles to support comprehension and engagement.
• Created personalized lesson plans to meet the needs of diverse learners.
• Increased student motivation by setting realistic goals and celebrating achievements, creating a sense of accomplishment in learners.
• Mentored students in developing valuable life skills such as communication, leadership, teamwork, and responsibility through various activities.

• Supervised shift operations to maintain fast, accurate service across dine-in and drive-thru channels.
• Managed cash handling, register balancing, and end-of-shift reporting.
• Coordinated employee schedules to support labor needs and peak service periods.
• Trained crew members on food safety, sanitation, and brand standards.
• Resolved guest concerns promptly to protect service quality and customer satisfaction.
• Enforced quality control for food preparation, portioning, and order accuracy.
• Supported opening and closing procedures to ensure smooth daily restaurant operations.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.

• Assisted customers with antique selection, product details, and purchase decisions.
• Processed sales transactions, returns, and special orders with careful accuracy.
• Researched item background, pricing trends, and collectible categories to support sales.
• Maintained organized stock, tagging, and inventory records for incoming merchandise.
• Built repeat business through attentive service, product knowledge, and personalized recommendations.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Provided positive first impressions to welcome existing, new, and potential customers.

• Coordinated daily household operations, maintaining safe, orderly living environment for residents and staff.
• Oversaw resident routines and house rules, promoting accountability and respectful community standards.
• Scheduled cleaning, maintenance, and supply replenishment to support consistent facility readiness.
• Documented incidents, room conditions, and service issues for accurate handoff and follow-up.
• Monitored compliance with safety protocols, building policies, and confidentiality requirements.
• Improved workflow for admissions, room assignments, and daily housekeeping coordination.
• Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
• Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
• Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
• Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
• Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
• Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.

• Processed cash, credit, and mobile payments accurately at front counter and drive-thru.
• Balanced register drawers and resolved payment discrepancies with attention to detail.
• Welcomed guests at front counter with a friendly smile., entered orders correctly, and maintained fast, courteous service.
• Supported drive-thru operations by confirming orders and coordinating handoff timing.
• Assisted team members during peak rushes to maintain smooth checkout flow.
• Trained new cashiers on POS procedures, payment handling, and guest service standards.
• Managed guest concerns professionally, de-escalating issues and preserving service quality.
• Maintained clean, organized cashier area while following food safety and sanitation procedures.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Promoted store promotions and incentive programs to increase overall sales revenue.

• 3.66 GPA
• Relevant Coursework:

POS4023-W61: The Politics of LGBTQ+ Policy - Policy Brief, School Safety and Suicide Prevention

PUP3314-W60: Minorities in American Politics- Research, The Institution of Jim Crow, The Struggle for Civil Rights

IDS4934-W60: Capstone Experience- Research, How Socially Structured Systems, such as Homelessness, Shape Individuals and Groups