Katrina Dim
Richmond,TX
Summary
Hardworking Professional Customer care Healthcare Representative offering 4+ years of experience in Healthcare Customer Service and Patient Billing. Exceptional account manager and strategic planner with good communication and critical thinking abilities.
Overview
7
7
years of professional experience
Work History
Healthcare Representative
Cigna
07.2022 - 07.2023
- Obtained patient information to properly record and document demographics and medical histories.
- Used medical terminology knowledge to explain procedures, policies and services to patients.
- Assisted patients with obtaining and rescheduling appointments .
- Followed document protocols to safeguard confidentiality of patient records.
- Analyzed patients' abilities to pay for services to determine charges on sliding scales.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Home Healthcare Secretary
AC Competent Providers
01.2019 - 05.2022
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Compiled paperwork and filings to meet Department of Disability and Aging guidelines
Administrative Assistant
Exceptional Installation And Cleanup
05.2016 - 12.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
Education
Bachelor of Science - Finance
Southern New Hampshire University
Hooksett, NH05.2024
Associate of Arts - Business
Houston Community College
Houston Texas05.2019
Skills
- Information Assistance
- HIPAA Guidelines
- Electronic Health Records Systems
- Medical Evaluations
- Business Correspondence
- Intuit QuickBooks
- Microsoft Access
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
French
Full Professional
English
Portuguese
Limited Working
Timeline
Healthcare Representative
Cigna
07.2022 - 07.2023
Home Healthcare Secretary
AC Competent Providers
01.2019 - 05.2022
Administrative Assistant
Exceptional Installation And Cleanup
05.2016 - 12.2018
Bachelor of Science - Finance
Southern New Hampshire University
Associate of Arts - Business
Houston Community College
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