Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Katrina Dim

Rosenberg

Summary

Result-driven candidate with extensive knowledge of logistics and customs regulations. Develops and maintains relationships with clients, carriers and suppliers. Possesses excellent problem-solving and communication skills.

Overview

13
13
years of professional experience

Work History

CCR Operator

MTM Transportation
03.2023 - Current
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Reduced call center wait times by efficiently managing incoming requests and delegating tasks effectively.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
  • Devised creative solutions addressing unique challenges faced by individual customers, ultimately boosting overall satisfaction scores.
  • Maintained statistical database of customers using Excel for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.

Route Specialist/Customer Service Specialist

Exceptional Installation and Cleanup
02.2018 - 02.2023
  • Contacts customers.
  • Creates service orders (add-ons, corrections) as overflow from the Service Order Clerical function.
  • Responds to escalated customer service issues
  • Assessed customer needs and upsold products and services to maximize sales.
  • Set up and activated customer accounts.
  • Provides feedback on call growth, group specialization, road speed or any other parameter that might improve/affect the routing solution
  • Made outbound calls to obtain account information.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Delivered service and support to each customer, paving way for future business opportunities.

Secretary/Customer Service Representative

AC Competent Providers
12.2016 - 01.2018
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Maintained organized filing system of paper and electronic documents.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Executed clerical tasks and assisted with all unit duties as directed.

Office Manager

Schelfo Tax Preparer
10.2011 - 09.2016
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Wrote professional business correspondence to maintain strong line of communications.

Education

Bachelor of Arts - Business Administration And Management

University of Houston - Downtown
Houston, TX
05.2025

Associate of Arts - Business

Houston Community College
Houston Texas
05.2021

Skills

  • Customer relations
  • Technologically savvy
  • Office equipment proficiency
  • Project management abilities
  • Route Auditing
  • Daily Logs
  • Logistical Planning

Affiliations

  • Member, Small Business Association (2019- present)
  • Member, National Society Of Leadership and Success

Timeline

CCR Operator

MTM Transportation
03.2023 - Current

Route Specialist/Customer Service Specialist

Exceptional Installation and Cleanup
02.2018 - 02.2023

Secretary/Customer Service Representative

AC Competent Providers
12.2016 - 01.2018

Office Manager

Schelfo Tax Preparer
10.2011 - 09.2016

Bachelor of Arts - Business Administration And Management

University of Houston - Downtown

Associate of Arts - Business

Houston Community College

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Katrina Dim