Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Additional Information
Timeline
Generic

Katrina Dixon

Mcdonough,GA

Summary

Team oriented, sales driven and motivated individual with experience in customer success, retail, technology and SaaS sales. Skilled in building customer relationships and understanding pivotal business needs to provide customers with a tailored product recommendation. Strong communication and interpersonal skills for providing superior customer service, along with the ability to achieve performance goals that increase company profitability.

Overview

5
5
years of professional experience

Work History

Digital SMB Sales Consultant

Intuit
02.2022 - 09.2023
  • Specialize in both Small and Mid-Market Business in the US and assist with international multi business needs , confident with the most complex needs and solutions
  • Ability to accurately forecast your sales pipeline with a high degree of accuracy
  • Successfully and comfortably use different selling methodologies to up-sell and cross-sell to new and existing customers
  • Full sales cycle, managing sales pipeline from prospecting to close
  • Ability to flex from one priority to another and make smart decisions about where and how to invest your time
  • Identifies and considers innovative approaches to situations or problems.
  • Accepts new or radical ideas with an open mind
  • Demonstrates both empathy and assertiveness when communicating a need or defending a position.
  • Demonstrates effective presentation skills for products demos to stakeholders
  • Utilizes in-depth knowledge of a variety of sales tools, techniques and methodologies
  • Actively works at developing proficiency in selling skills and tools
  • integrity that goes beyond just being honest and take pride in your responsibilities at work and in the community. You enjoy helping others succeed.
  • Anticipates possible objections and proactively prepares responses to counter them
  • Continues to learn methods for overcoming barriers and moving forward during any part of the sales cycle
  • Utilizes in-depth knowledge of a variety of sales techniques and methodologies
  • Consistently viewed as a positive role model in driving the sales process to consistently exceed expectations

Customer Experience Consultant

CarMax
12.2019 - 02.2022
  • Connect with customers online and over the phone to find out what they want and need from their next car purchase and provide solutions utilizing CarMax products and services
  • Use knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
  • Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer experience
  • Actively engage in the contact center’s continuous improvement process to drive the best experience for the CarMax customer
  • Mentor others as skillset expands
  • Consistently meets Sales metrics
  • Complete monthly trainings and stay up to date with the newest update on systems
  • Navigate Salesforce and other systems daily

Account Specialist

TSYS Call Center
05.2018 - 04.2019
  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
  • Responded to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards
  • Received and/or places telephone calls which are predominantly routine and navigate computerized data entry system or other relevant applications
  • Sending out important letters/documents to customers upon request and making sure letters/ documents are sent in a timely manner.

Education

Human Resources Management

Ashford University Online
San Diego, CA
2018

High School Diploma -

Butler High School
Augusta, GA
2013

Skills

  • SaaS
  • Accounting software solutions
  • Digital Software solutions
  • B2B and B2C sales
  • CRM
  • Outlook
  • Microsoft Office Suite/PowerPoint
  • Excel
  • Salesforce
  • Excel
  • Customer Service
  • Teamwork
  • Computer Literacy
  • Retail Sales
  • Technology sales
  • Administrative Experience/Support
  • Sales Support
  • Customer Support
  • Call Center
  • Customer Care
  • Interpersonal Communication Skills
  • Salesforce Training
  • Software Platforms
  • Quota-carrying and Metrics
  • Sales Territory
  • Sales Growth
  • Strategic Development
  • Cold Calling
  • Prospecting
  • Consultative selling

Accomplishments

  • Achieved over 1 million in revenue within a little over my first year as a Digital SMB Sales Consultant. Showcasing on the front page of YTD sales in with top consultants in the platinum club.
  • Recognition from my manager for the resilience and dedication shown to providing the best experience for customers, overcoming objections and always driven to exceed monthly performance targets.

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Digital SMB Sales Consultant

Intuit
02.2022 - 09.2023

Customer Experience Consultant

CarMax
12.2019 - 02.2022

Account Specialist

TSYS Call Center
05.2018 - 04.2019

Human Resources Management

Ashford University Online

High School Diploma -

Butler High School

Similar Profiles

CREATE PROFILE
Katrina Dixon