Katrina Dixon
Mcdonough,GA
Summary
Team oriented, ambitious and motivated individual with experience in customer success, retail, technology and SaaS sales. Skilled in building customer relationships and understanding pivotal business needs to provide customers with a tailored product recommendation. Strong communication and interpersonal skills for providing superior customer service, along with the ability to achieve performance goals that increase company profitability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Small Business Sales Consultant
Intuit, Fredricksburg
02.2022 - Current
- Sales are primarily made through inbound chat sales activities
- Requires in-depth technical knowledge of the QuickBooks Mid-Market Ecosystem, with an emphasis on QuickBooks Enterprise, QuickBooks Online Advanced and T-Sheets
- Proactively contacts customers for the purpose of identifying and selling new and additional products and upgrades
- May also be involved in order fulfillment, post-sales or administrative related activities.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
- Established close relationships with new small business prospects.
- Reached average of Number% of sales goals each year.
- Developed and managed strong and growing pipelines of prospective small business customers.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Customer Experience Consultant
CarMax
12.2019 - 02.2022
- Connect with customers online and over the phone to find out what they want and need from their next car purchase and provide solutions utilizing CarMax products and services
- Use knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
- Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer experience
- Actively engage in the contact center’s continuous improvement process to drive the best experience for the CarMax customer
- Mentor others as skillset expands
- Consistently meets Sales metrics
- Complete monthly trainings and stay up to date with the newest update on systems
- Navigate Salesforce and other systems daily
Account Specialist
TSYS Call Center
05.2018 - 04.2019
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Responded to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards
- Received and/or places telephone calls which are predominantly routine and navigate computerized data entry system or other relevant applications
- Sending out important letters/documents to customers upon request and making sure letters/ documents are sent in a timely manner.
Education
Bachelor's - Human Resource Management
Ashford University Online
San Diego, CAHigh School Diploma - undefined
Butler High school
Augusta, GASkills
- SaaS
- Accounting software solutions
- CRM
- Outlook
- Salesforce
- Microsoft Office
- Microsoft Word
- Excel
- Customer Service
- Teamwork
- Computer Literacy
- Retail Sales
- Technology sales
- Administrative Experience/Support
- Sales Support
- Customer Support
- Call Center
- Customer Care
- Interpersonal Communication Skills
- Salesforce Training
- Software Platforms
- Quotes and Sales
Certification
CPR/First Aid/AED
May 2018 to May 2021
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Small Business Sales Consultant
Intuit, Fredricksburg
02.2022 - Current
Customer Experience Consultant
CarMax
12.2019 - 02.2022
Account Specialist
TSYS Call Center
05.2018 - 04.2019
Bachelor's - Human Resource Management
Ashford University Online
High School Diploma - undefined
Butler High school
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