Katrina D. Mallory
Statesville,NC
Summary
Agile and forward-thinking Lead Medical Support Assistant with a proven track record of success in providing specialized and expert administrative patient support. Experienced in working collaboratively within an interdisciplinary coordinated care delivery model. Possessing specialized administrative judgment and the ability to navigate clinical flow processes related to access to care across multiple clinics, specialties, and community resources. Skilled in treatment adherence/compliance, referral services, data collection, community outreach, HIPAA standards, Microsoft applications, counseling, crisis intervention, detail orientation, and social media management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Advocate
Dudley's Place
04.2022 - Current
- Worked effectively with staff from all departments to coordinate resolutions.
- Entered details into computer systems and managed database of information.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Educated patients and families on healthcare options and financial support resources.
Medical Case Manger
Minority Aids Support Services
04.2019 - 03.2022
- Serves as the Medical Case Manger under the direction of the Director of Care responsible for ensuring the promotion of health and wellness of HIV-positive, homeless, Gay, Lesbian, Bisexual, and Transgender members through the development and oversight of an evidence-informed, individualized Plan of Care that addresses their complex medical, behavioral health and social service needs
- Selected to serve as the HIV Outreach/Community/ Health Educator/HIV Tester, directly responsible for providing to the public, health education and coaching on HIV disease, HIV primary and secondary risk reduction, as well as other chronic co-morbid illnesses
- Directly responsible for mentoring and supporting the work of HIV Services Health & Wellness Advisors on their assigned team and other teams when requested and participated in the competency development of HIV Services Health & Wellness Advisors
Treatment Adherence Coordinator
Southeastern Virginia Health System
03.2015 - 04.2019
- Served as the Treatment Adherence Coordinator responsible for developing and implementing individualized member Plan of Care utilizing various resources, including, but not limited to member, family care giver, primary care provider, and facility-based or community-based care manager, focused on health coaching and care coordination activities, aligned with member needs and preferences in reaching their health goals
- Provides telephonic and/or face-to-face care management services to members at designated HIV primary care facilities, including care coordination, transition of care, out-patient follow-up and ancillary service review to ensure optimal health outcomes
- Promoted access to and oversaw the coordination and delivery of comprehensive, quality healthcare services for homeless, Gay, Lesbian, Bisexual, and Transgender members
Outreach/Enrollment Specialist
Southeastern Virginia Health System
01.2014 - 03.2015
- Communicated with the member's primary care provider, community case manager and all other applicable providers, vendors or agencies to facilitate the health and wellness of the member in a coordinated and comprehensive manner; ensured that goals, interventions and care coordination activities for each member were documented in the electronic health record and in compliance with professional standards and regulatory guidelines
- Reviewed, identified and assessed member Plan of Care and recommended changes to promote the health and wellness of the member
- Assisted other departments with resolution of member concerns related to retention, quality management, customer service, and provider relations and implemented clinically focused member assessment and health coaching - activities to address HEDIS quality measures
Patient Services Representative
Southeastern Virginia Health System
11.2011 - 01.2014
- Serve as a liaison between the patient and other departments responsible for advocating to help resolve patient issues pertaining to claims, benefit referrals, physicians and access; managed high volume of inbound calls, entered patient information into information systems, and resolved caller's issues
- Demonstrated the ability to analyze and solve complex problems that sometimes required research and creative solutions with patient on the telephone line and made sound decisions with limited supervision
Education
Diploma - Medical Administrative Assisting
Everest Institute
Newport News, VACertificate - Integrated Behavioral Health
Radford University Center for Integrated Health and Wellness & Virginia Health Care Foundation
Certificate - Norfolk TGA Quality Management Committee
Certificate - HIV FACTS 101
Associate of Arts - Human Services
Southside Virginia Community College
Alberta, VA05-1999
Skills
- Treatment Adherence/Compliance
- Referrals Services
- Data Collection
- Community Outreach
- HIPPA Standards
- Microsoft Applications
- Counseling and Crisis Intervention
- Detail Oriented
- Social Media Management
Certification
Norfolk TGA Quality Management Committee
HIV Facts 101
Timeline
Patient Advocate
Dudley's Place
04.2022 - Current
Medical Case Manger
Minority Aids Support Services
04.2019 - 03.2022
Treatment Adherence Coordinator
Southeastern Virginia Health System
03.2015 - 04.2019
Outreach/Enrollment Specialist
Southeastern Virginia Health System
01.2014 - 03.2015
Patient Services Representative
Southeastern Virginia Health System
11.2011 - 01.2014
Certificate - Integrated Behavioral Health
Radford University Center for Integrated Health and Wellness & Virginia Health Care Foundation
Certificate - Norfolk TGA Quality Management Committee
Certificate - HIV FACTS 101
Diploma - Medical Administrative Assisting
Everest Institute
Associate of Arts - Human Services
Southside Virginia Community College
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