Katrina Dotson
Matteson,IL
Summary
Accomplished General Manager with a proven track record at Hilton, demonstrating exceptional leadership and operations management skills. Excelled in driving sales growth, enhancing team performance, and fostering long-term client relationships. Expert in financial oversight and strategic planning, achieving significant business growth. Skilled in team building and problem resolution, ensuring operational excellence and employee satisfaction.
Overview
30
30
years of professional experience
Work History
General Manger
Home2 Suites By Hilton
12.2023 - 12.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
General Manager
Hampton Inn By Hilton
10.2021 - 12.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
General Manager
Hilton Garden Inn Hotel
05.2004 - 10.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
Inside Sales Representative
Metrocall
05.1995 - 04.2003
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
Education
Associate of Arts -
Daley College
Chicago, IL06-1993
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervised team of 42 staff members.
- I met and achieved yearly sales goals.
Timeline
General Manger
Home2 Suites By Hilton
12.2023 - 12.2024
General Manager
Hampton Inn By Hilton
10.2021 - 12.2023
General Manager
Hilton Garden Inn Hotel
05.2004 - 10.2021
Inside Sales Representative
Metrocall
05.1995 - 04.2003
Associate of Arts -
Daley College
Similar Profiles
Diandra EstévezDiandra Estévez
Sales Coordinator at Hilton Garden Inn/Homewood Suites/Home2 Suites by Hilton Orlando nearest to Universal StudiosSales Coordinator at Hilton Garden Inn/Homewood Suites/Home2 Suites by Hilton Orlando nearest to Universal Studios
MIGUEL F CARRASQUILLOMIGUEL F CARRASQUILLO
General Manager at Homewood Suites and Home2 Suites By Hilton Downtown NashvilleGeneral Manager at Homewood Suites and Home2 Suites By Hilton Downtown Nashville
Courtney KingCourtney King
Front Desk Agent/Breakfast Attendant at Home2 Suites by HiltonFront Desk Agent/Breakfast Attendant at Home2 Suites by Hilton