Katrina Dowe
Rutherfordton,NC
Summary
Offer deep understanding of front office operations in fast-paced environments. Experience spans patient relations, staff supervision, and department coordination. Known for strong organizational skills and ability to handle multiple tasks simultaneously.
Overview
11
11
years of professional experience
Work History
Front Office Manager/Medical Receptionist
Florida Dermatology Associates
Palm Bay, FL
07.2021 - 07.2024
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Resolved conflicts between customers or staff members professionally.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Coordinated with other departments to ensure smooth functioning of operations.
- Performed administrative duties such as filing documents, answering phones.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Ensured compliance with safety regulations and company policies.
Foreman Supervisor
BSS Exteriors
Malabar, FL
10.2019 - 07.2021
- Monitored job progress and ensured completion
- Managed inventory levels of supplies necessary for job completion.
- Inspected tools, materials, and equipment to ensure quality standards were met.
- Created detailed reports on job progress and submitted them to management on time.
- Conducted regular performance reviews with crew members.
- Developed and implemented safety protocols for the team.
- Trained new employees in safety regulations, operational procedures, and company policies.
- Assessed work area conditions for potential hazards or risks.
- Provided guidance, direction, and technical assistance to crew members.
- Ensured all workers adhered to company policies and procedures.
- Reported project progress, site problems and labor status to supervisors.
Medical Receptionist
Florida Dermatology Associates
Palm Bay, FL
05.2015 - 10.2019
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Processed referrals for specialist care when requested by physicians or patients.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Called patients to confirm scheduled appointments and obtain additional details.
- Took messages from patients and promptly relayed to appropriate staff.
- Greeted and checked in patients, updating patient information in computer system.
- Processed patient payments and scanned identification and insurance cards.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
Cash/Stocker
Aldi
Melbourne, FL
05.2013 - 05.2015
- Inspected stock for damage or defects and reported issues to management.
- Arranged merchandise in an attractive manner to promote sales.
- Operated motorized equipment such as pallet jacks or order pickers as required.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Completed documentation related to receiving, stocking, returns and other activities accurately.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Sorted returned merchandise for restocking or disposal.
- Assisted with store displays and window dressing as needed.
- Received and processed incoming shipments of merchandise.
- Monitored expiration dates of perishable items to ensure freshness.
- Processed returns quickly and accurately according to company policy.
- Participated in physical inventories of stock on hand periodically.
- Provided customer service by answering questions about product location, price and availability.
- Stocked shelves with newly arrived products.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Removed outdated products from shelves in accordance with company policy.
- Organized storage areas for efficient use of space.
- Replenished items to maintain stock availability.
- Updated product labels to reflect accurate pricing.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Faced products on shelves and displays to meet company policies.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Performed other duties as assigned by management.
Education
Associate of Science - Occupational Therapy Assistance
Keiser University
Melbourne, FL01-2011
Skills
- Workflow Coordination
- Oral and writing communication
- Hospitality services
- Administrative Support
- Database Management
- Listening Skills
- Staff Management
- Administrative Skills
- Effective Multitasking
- Data Entry
- Strong leadership
- Exceptional customer support
- Schedule Coordination
- Employee Supervision
- Team Management
- Customer Service
- Training and coaching
References
References available upon request.
Timeline
Front Office Manager/Medical Receptionist
Florida Dermatology Associates
07.2021 - 07.2024
Foreman Supervisor
BSS Exteriors
10.2019 - 07.2021
Medical Receptionist
Florida Dermatology Associates
05.2015 - 10.2019
Cash/Stocker
Aldi
05.2013 - 05.2015
Associate of Science - Occupational Therapy Assistance
Keiser University
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