Katrina Dromgoole
South Lake Tahoe,CA
Summary
Dynamic security professional with extensive experience at The Golden Nugget, excelling in crisis management and incident response. Proven track record in enhancing safety protocols and mentoring staff, fostering teamwork and reliability. Skilled in CCTV monitoring and conflict resolution, ensuring a secure environment while delivering exceptional customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Security Officer
The Golden Nugget
02.2025 - 11.2025
- Monitored security systems to ensure safety and compliance with protocols.
- Conducted routine inspections of premises to identify potential security risks.
- Assisted in developing safety procedures and emergency response plans.
- Collaborated with team members to enhance incident reporting processes.
- Provided support during training sessions on security policies and procedures.
- Responded promptly to alarms and incidents, ensuring swift action taken.
- Maintained detailed logs of daily activities and incidents for review.
- Participated in safety drills to reinforce preparedness among staff and visitors.
- Mentored junior staff members, fostering a positive work environment and promoting teamwork to achieve shared goals.
- Managed all aspects of physical security, including access control, CCTV monitoring, and regular inspections of perimeter fencing and lighting systems.
- Maintained accurate records of incidents, providing detailed reports for management review and analysis.
Dispatch Security Officer
Ballys Casino
07.2024 - 02.2025
- Monitored casino premises to ensure safety and security of guests and staff.
- Conducted regular patrols to identify potential safety hazards or suspicious activities.
- Responded promptly to security incidents, coordinating with local law enforcement as necessary.
- Utilized surveillance systems to monitor real-time activities within casino facilities.
- Documented all incidents and observations in detailed reports for management review.
- Assisted in training new security personnel on protocols and emergency procedures.
- Collaborated with team members to develop strategies for improving overall security measures.
- Provided exceptional customer service while maintaining a secure environment for guests.
- Trained new hires on company policies, dispatch procedures, and use of relevant technology tools for improved job performance.
- Collaborated with team members to develop more effective patrol routes, resulting in better area coverage.
- Coordinated effectively with local law enforcement agencies during crisis situations, facilitating a unified response.
- Increased officer vigilance through regular training sessions and performance evaluations.
- Maintained open lines of communication with clients, providing regular updates on security-related matters and maintaining high levels of client satisfaction.
- Resolved conflicts among team members professionally, fostering a positive work environment conducive to teamwork and collaboration.
- Monitored multiple surveillance systems simultaneously, allowing for prompt identification and resolution of potential threats.
- Leveraged advanced knowledge of access control systems to enhance overall site protection capabilities in coordination with physical patrols by officers.
Hotel Front Desk Supervisor
Forest Suites Resort
07.2018 - 07.2024
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored new staff on customer service protocols and reservation systems.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Coordinated room assignments and managed reservations using property management software.
- Implemented process improvements that streamlined front desk workflows and increased efficiency.
- Conducted regular audits of cash handling procedures to ensure accuracy and compliance.
- Collaborated with housekeeping and maintenance teams to address guest needs effectively.
- Developed staff schedules, optimizing coverage during peak hours for enhanced service delivery.
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
Education
High School Diploma -
Alps View High
Weaverville, CA06.2013
Skills
- CCTV monitoring
- Fire safety
- Physical security
- Surveillance techniques
- Access control
- Threat assessment
- Crisis management
- Emergency preparedness
- Risk analysis
- Incident response
- Security systems expertise
- Patrol procedures
- Alarm response
- Work ethic
- Punctuality
- Reliability
- Workplace safety
- Patrolling
- Verbal and written communication
- Security camera monitoring
- Situational awareness
- Relationship building and management
- Security procedures
- Emergency awareness
- Physical fitness
- Keen observer
- English fluency
- Reporting skills
- Surveillance
- Event security
- Security operations experience
- First aid certified
- Crowd control
- Conflict resolution
- Emergency management
- Staff management
- Document preparation
- Physical stamina
- Perimeter security
- Personal security
- Alarm systems
- Crime prevention
- ID verification
- Emergency response
- Language fluency
- Dispatch
- Criminal investigations
- Report preparation
- Active shooter response
- Detail orientation
- First aid administration
- Building patrol
- Customer service
- Team player
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
Certification
CPR certified
Timeline
Lead Security Officer
The Golden Nugget
02.2025 - 11.2025
Dispatch Security Officer
Ballys Casino
07.2024 - 02.2025
Hotel Front Desk Supervisor
Forest Suites Resort
07.2018 - 07.2024
High School Diploma -
Alps View High